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A journey from problem to solution In today’s digital society, the way municipalities handle citizens’ fault reports has been revolutionised....

Running an effective contact centre requires careful planning and continuous monitoring. Whether you are just starting up or want to...

In today’s digitalised business world, IT is no longer just a support function – it is the backbone of the...

Welcome to the Nilex ITIL 4 Guide. The first part dealt with incident management, and now we are publishing a...

Summary of news in NSP 12 NSP 12 heralds a new era for Nilex In today’s fast-paced and data-driven world,...

System integration – the key to digitalisation! With our Nilex Connectors platform, you can create smart integrations and advanced integration...

WITH THE SUPPORT OF SMART CASE MANAGEMENT HOW… …do you create a positive and welcoming onboarding experience for your new...

How NSP 12 supports ITIL 4 and agile case management. Learn more about ITIL incident management NSP 12 marks a...

In our previous ITIL 4 guides, we have gone through the basics and core of various processes, such as incident...