Summary of news in NSP 12
NSP 12 heralds a new era for Nilex
In today’s fast-paced and data-driven world, it is important for suppliers to be able to deliver innovation quickly and at a good price. This is our vision for NSP 12, and our guiding principle is therefore cost-effective innovation. This enables more businesses to use Nilex and digitise their processes, resulting in better service and lower costs.
This release provides organisations with the tools to be proactive and take action in advance, as part of optimising results and reducing their IT costs. With E-signing, you can also reduce the risk of non-compliance with your processes, as you have the tool that gives you traceability.
NSP 12 features
- Nilex Connectors – our platform for integrations and creating
dynamic e-services. - E-services – layout and design.
- Nilex Forms – create multi-step forms that engage and
guide the user. - Wizard portal with increased focus on UX and user experience.
- Sign and verify documents and processes with Nilex E-signing.
- Nilex Kanban Boards for efficient case management.
- Nilex Mass Mailer.
- File storage – a solution for archiving cases, images and attachments.
- SSP Dashboard Manager.
- Nilex Design Hub Exporter – moves configurations of processes and
flows between test and production environments.
Support for ITIL 4
With NSP 12, IT managers get a solution that supports a number of ITIL 4 processes. It also enables business developers and project managers to improve and digitise business processes.
With NSP 12, you can tie your operations together around one system and, together with business developers and line managers, create a foundation for implementing the digitalisation and change work that is required. With the right methods and system support, you can achieve more efficient processes, more satisfied users and lower IT costs instead of investing in cost-driving point solutions.
Create smart integrations with Nilex Connectors, the key to event management
With our Nilex Connectors platform, you can create advanced integration flows in an automated workflow. Take control of your integrations and monitoring between different systems, regardless of format! Use our solution to connect our forms to one or more other systems, such as HR systems.
Nilex Connectors already has a number of ready-made connections to various systems. This contributes to lower risk and shorter start-up times in projects.
Kanban Support for agile workflows In NSP 12, we support agile workflows with our Karban support boards.
Kanban is a project method that helps you organise everything from complex system updates to the introduction of new ITIL processes. And best of all: you have almost certainly already tried it, without even realising it.
Citizen services, contact centre & customer service
- Log in and categorise calls
- AI support
- Nilex has an out-of-the-box integration with Trio and Telia Touchpoint.
- Customer surveys after each completed case
- Help Centre that collects your questions and answers in a searchable FAQ
- Knowledge bank that collects guides and other material in a structured and searchable format
- Handles incoming messages from your Facebook page
- Create internal e-services that link the contact centre with other departments within the organisation.
- Automatic rules help you control how incoming emails are distributed.
Enterprise Service Management
A packaged service with system support, workflows, portals and e-services tailored to all departments within the organisation.
- Self-Service Portals
- Knowledge bank for contact centres, IT and HR
- Support for Onboarding/Offboarding
- Process automation
- App for Microsoft Teams
- Working with QR codes, perfect for the property department
- Maintenance planning for fixtures and equipment
- Support for two-factor authentication
Complete case management for the entire business
Nilex eSIGN Studio
Create and sign documents with Nilex E-signing. You can create different document templates using documents you have developed for different types of customer cases. Within the case, you can then initiate a signing process, and when the user/customer has signed the document, you will receive a receipt in Nilex.
We have traceability throughout the entire signing process. You can also use Nilex E-sign to sign out equipment listed in the CMDB. This gives you digital traceability when a user receives a new computer.
