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NSP 12 marks a new era for Nilex, offering powerful tools to support and streamline ITIL 4 processes. The platform...

This guide focuses on Monitoring and Event Management, a fundamental part of ITIL’s service value system. The purpose of this...

Introduction Welcome to the continuation of our ITIL 4 guide, which aims to introduce the key concepts of ITIL 4...

itSMF Expo is established as Sweden’s leading conference in the areas of IT Service Management and IT Governance. Here you...

Learn more about Enterprise Service Management How can you reduce your administrative costs while increasing efficiency? With Nilex Enterprise Service...

In an increasingly digitalised world, trust and security are crucial for successful IT delivery. IT delivery refers to providing good...

In ITIL 4, the service desk’s task is to work with incidents and handle orders in the form of service...

A guide to smoother, faster and more efficient management of your equipment How to get a complete overview of your...

The public sector faces a dual challenge: meeting citizens’ high expectations for service, transparency and accessibility, while dealing with complex...