Welcome to Nilex – your ITIL-certified partner with over 20 years of experience in smart case management.
Work more easily and free up time
With Nilex, you get Swedish-developed, GDPR-compliant software that gives you full control over your support and case management. Our powerful tool simplifies your administration, saves time and makes it easy to deliver the best possible service to your users. You also get ongoing support from our ITIL-certified team, who ensure that both people and systems work together – so you can focus on what really creates value in your business.
Discover the possibilities
Case management with built-in digital signing
Insight-driven improvements
With NSP 12, you get the tools for proactive case management, smart integrations and digital signing. A cost-effective platform that supports ITIL 4 processes and agile workflows – for better service and lower IT costs.
Nilex is integrated with Microsoft Teams, which means that Teams is offered as an additional channel for IT and business support. Nilex is added as an extra tab in Teams. You can also manage cases via our chatbot in Teams.
The integration between Nilex and Microsoft Entra ID enables centralised administration of user data and passwords, and facilitates the creation and maintenance of users in Nilex.
With this integration, you can synchronise products and prices from Atea's Eshop to our service catalogue. The import does not require any coding, and configuration is done in the interface. This saves time and increases efficiency.
Powerful import of inventory from SCCM or Intune to Nilex. This allows you to link cases to objects in our CMDB. You can also easily schedule network scans to minimise network disruption.
No uncertainty about third-country transfers because we offer a Swedish cloud service
Solutions
Create experiences your users will love.
Find it quickly with us:
Enterprise Service Management is part of ITSM, which involves offering case management for all departments within the organisation. A digital case management system for IT, HR and fault reporting.
With Nilex Sign, you can digitise your case management and also make it part of your fault reporting process, as well as add signing to your fault reporting system.
Case management systems for municipalities require smart fault reporting functions that can automate recurring questions. We also offer process development in accordance with ITIL.
Anna Bengtsson
Herrljunga Municipality
After talking to other municipal operations that use Nilex case management, it was an obvious choice. There are many pieces that need to fit together, and with Nilex, it was possible to tailor the service precisely to the needs of the operation.
Marie Henriksson
Skurup Municipality, Payroll Specialist
After talking to other municipal operations that use Nilex case management, it was an obvious choice. There are many pieces that need to fit together, and with Nilex, it was possible to tailor the service precisely to the needs of the operation.
We not only develop our own software, but also offer comprehensive services for our products. Since all development and support is done in-house, we can quickly implement customer requests in our system. Our in-house strategy gives us full control.
With Nilex, you can manage fault reports and enquiries for your property management. Read more about how QR codes can speed up your case management.
At Nilex, we are proud of our history and of being a workplace where well-being, cooperation and long-term thinking are key priorities. We were pioneers in case management in Sweden, and today we are building the digital solutions of the future, with the user at the centre.
Years as an IT company
Number of offices – our pleasant offices are currently located in Helsingborg and Stockholm.
Espresso cups of the week. The coffee machine is running hot – always ready for a delicious espresso inspired by Italy.
About us
In 1998, a small company with big ideas about case management and inventory management was born in Helsingborg. At Nilex, we combine close cooperation with customers and value personal dialogue. The result is solutions that give our customers a better overview, making everyday life easier, more efficient and more enjoyable. We have our roots in the local community, but our eyes are fixed on the future. We believe in Made in Sweden, and our cloud service is hosted in Ängelholm to support the local business community and also ensure that our customers' data does not leave Sweden.
Where we offer an engaging mix of thoughtful articles, guides and company news
Property companies work with many parallel processes on a daily basis. Lease agreements must be managed, fault reports received, maintenance planned and finances monitored. At
Fiberstaden is a municipally owned company responsible for IT operations in the municipalities of Nordanstig and Hudiksvall, as well as their companies and foundations. Its
When companies collaborate on IT services, support or operations, there is often a lot that needs to work on a daily basis. Systems must be
Resource planning is one of the most important, but often most challenging, aspects of running a business. Regardless of the industry, it basically boils down
IT Asset Management, often abbreviated to ITAM, is about maintaining control over an organisation’s IT assets throughout their entire lifecycle. This encompasses everything from purchasing
A case management system, which is the core of a service desk, is a digital tool that helps companies and organisations manage cases, inventory and agreements in a structured, efficient and automated way. The system brings together processes, documents, information and communication on a central platform, ensures that cases follow the correct workflow and reach the right people on time, and provides an overview and enables follow-up and analysis for continuous improvement.
Nilex is GDPR certified by Atea. This demonstrates and confirms that we centralise and automate the management of personal data and GDPR-related requests, which reduces the risk of errors and ensures that all processes are documented and can be audited. This enables traceability, secure access control and rapid handling of data breaches in accordance with legal requirements, which strengthens both compliance and trust. Digital signatures can be used to further increase compliance and security when handling critical matters.
Yes, integration is a crucial feature. A modern case management system can be linked to other IT systems such as CRM, financial systems, recruitment systems and more. This simplifies everyday life, increases efficiency and ensures that important data is not lost.
It depends on which features and version you are interested in. Our best practice package for NileXpress Plus will get you there in a day or so, while Nilex Enterprise may take a little longer.
We offer help with implementation, ITIL support, user training, and ongoing support. This can include instructor-led training, access to support teams, and customised guidance to help you get started quickly and use the system effectively.
The system automates routine tasks, assigns cases to the right people, centralises information and enables faster and more accurate handling. It facilitates collaboration, improves communication and provides a better overview, leading to increased productivity and customer satisfaction.
Common challenges include:
Industries & Roles
Solutions
Knowledge hub
Help & Support
© 2025 Copyrights by Nilex
