About Municipalities
Thousands of cases are handled by local authorities every year – everything from fault reports and citizen proposals to internal IT issues and personnel matters. To create order, transparency and security at every step, you need a system that makes it easy to follow up, prioritise and resolve cases. With Nilex's case management system for municipalities, you get a comprehensive solution that streamlines administration, increases collaboration and provides better service to both residents and employees.
The system collects all cases in a common platform and ensures that nothing falls between the cracks. Thanks to smart automation and customised workflows, each department can work in a more structured way – whether it's IT support, property fault reporting, HR processes or contact with citizens. The result is faster response times, clearer follow-up and more satisfied residents.
Nilex Kanban board – supports agile case management
Our kanban board serves as a shared information hub that provides the team with insights into who is working on what and the status of tasks and projects.
Easy to get help
Our Swedish-speaking support team, with their Skåne dialect, is always here for you.
Chatbot & AI assistant
Nilex AI assistant summarises cases, translates texts and provides accurate response suggestions in no time. The result? Fast, personalised and quality-assured case management of the highest standard.
A well-functioning case management system is not just about technology – it is about trust. By digitising and automating case flows, both employees and citizens get a clear picture of what is happening in the process. Transparency increases, communication improves, and the municipality can show that every case is taken seriously.
With Nilex, you can also customise the system to suit your specific needs. Whether you are a small local authority or a larger organisation with multiple departments, the platform can grow with you. The interface is intuitive and user-friendly, allowing everyone – even those who do not work with the system on a daily basis – to quickly get to grips with it.
Advantages of Nilex case management system for municipalities
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If you want smooth and convenient access to our solution, use our app to respond quickly to your customers' requests from anywhere and check the status of specific inventory from a mobile device such as an iPad, iPhone or Android.
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Today, it is important to provide good service to your customers and users. An important part of this is resolving issues as quickly as possible. To enable this, Nilex lets you manage and operate SLAs according to best practice. It is also possible to configure SLA rules for VIP customers as well as different opening hours and weekends.
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Solve problems faster, increase productivity and make it easy to find information that is relevant to you. Nilex's knowledge bank enables the management of all data needed for problem solving and knowledge sharing within the organisation.
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Make the right decisions with accurate data. With the Nilex Report Engine, you can generate individual reports and key figures such as the number of cases resolved within SLA and the number of cases during a specific time period.
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With Nilex's telephone connection, you can easily manage incoming calls by clicking on your computer screen, use advanced call features to get information about callers and history, and increase efficiency and reduce average call length. We have integrations with Trio, Telia and Mitel.
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Record your working hours and the efforts required to resolve cases and enquiries. With Nilex time reports, you can simplify your daily routines while automatically saving time.
About Municipalities
An inventory not only provides an overview of your assets, but is also a useful measure at the end of each financial year. Efficient case management is essential for local authorities, and that's where we at Nilex come in!
Labelling all equipment with barcode labels and registering and managing them in a database is an effective way to gain control. The Nilex Mobile Application for scanning and inventory is ideal for this, as it automatically and completely reads the information about your IT and other equipment.
Sustainable maintenance of your equipment and assets is only possible if all information is recorded at the outset in connection with the acquisition.
It is important to first consider what needs to be inventoried. However, it is usually computers, tablets, mobile phones, furniture, printers, copiers, etc. that are provided with a barcode label and can be scanned and inventoried.
The results of an inventory can be used for various purposes. For some businesses, it is sufficient to obtain a complete overview of their assets. To save costs in the long term and enable more detailed evaluations, it is also rational to record costs and contracts per unit and track their further movements within the company.
The detailed hardware and software data from the electronic inventory also forms the basis for an efficient service desk in the business and support for the IT department with all questions regarding computer equipment for support or procurement.
Inventory systems are the perfect basis for IT inventory: scanning hardware and other inventory marked with barcode labels is simple and efficient, quick and easy, and not only supports you in the company-wide management of hardware and other inventory, but also takes over the management of all IT resources and other inventory. It offers the most modern standard for managing technical, organisational and commercial information about your IT and other assets in one system.
A modern case management system in the municipality creates the conditions for a smoother workflow between all parts of the organisation. HR can handle internal issues, the IT department can follow up on support cases, and the property unit can easily receive and respond to fault reports. Everything takes place in the same system, which gives management a comprehensive overview and enables them to make decisions based on current data.
In addition, the Nilex solution contributes to better accessibility and meets information security requirements, which is crucial in the public sector. You can feel confident that sensitive information is handled correctly and that communication takes place in a secure manner.
With Nilex's case management system, local authorities get a tool that creates structure, saves time and improves services for residents. By gathering all cases in a single system, you reduce the administrative burden while improving the quality of each contact. It's a step towards more modern, efficient and transparent local authority operations.
About Municipalities
With our Shared Service 2.0, you can deliver excellent service to all departments within your organisation, reduce costs and improve quality. You can tailor personal portals for the IT or HR department without coding, which reduces implementation time. Each department can have its own knowledge articles and case forms. We call it 2.0 because all customisation is done in the interface, which means that new departments can quickly start using our system.
There is also the possibility of creating a solution for your customers. However, with a mature portal and our Social Media Manager, you can deliver excellent service to your customers and users regardless of channel.
Check out our customer cases with municipal customers to learn more about how Nilex's case management system simplifies everyday life, streamlines processes and how you can gain control over costs with our CMDB.
Anna Bengtsson
Herrljunga Municipality
After talking to other municipal operations that use Nilex case management, it was an obvious choice. There are many pieces that need to fit together, and with Nilex, it was possible to tailor the service precisely to the needs of the operation.
Marie Henriksson
Skurup Municipality, Payroll Specialist
After talking to other municipal operations that use Nilex case management, it was an obvious choice. There are many pieces that need to fit together, and with Nilex, it was possible to tailor the service precisely to the needs of the operation.
Local authorities often handle many different types of cases – everything from fault reports on street lighting to building permits and citizens' proposals. A customised system brings everything together in one place with support for multiple administrations.
Most systems offer a citizen portal or integration with e-services where residents can submit and track their cases. This increases transparency and reduces the burden on contact centres.
It can be challenging at first, but with the right training and clear processes, it becomes easier. Consolidating all case management in one tool yields significant efficiency gains.
It depends on the size and needs of the municipality, but many implementations are done gradually – for example, starting with technical fault reports and building on that.
Thank you for your interest in Nilex! Fill in your contact details and we will contact you for a free demo.
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