About us
All data is stored on servers in Sweden
We offer a Swedish cloud service where we host our solution with our partner Diflex in Ängelholm.
Efficient case management without hassle
With smart business rules and clear workflows, your team can manage and prioritise support cases more efficiently. The system automatically distributes cases, reduces manual work and ensures that the right person gets the right task at the right time. Support for GDPR, customise security levels for users.
Supports agile processes such as Kanban, Scrum and Lean
Get an overview of your cases and build a release management process using Nilex Kanban boards.
Gain control over your IT environment and automatically import inventory to Nilex CMDB, giving you a better overview.
and Nilex. Receive phone calls directly from Trio and create cases with a single click.
Faster case management with QR codes. Created QR codes can be linked to web forms or inventory.
and Nilex Better support flows with Nilex's connection to Ebbot. Create a better service experience.
About the product
With NSP 12, IT managers get a solution that supports a number of ITIL 4 processes. It also enables business developers and project managers to improve and digitise business processes.
With NSP 12, you can link your business to a single system and, together with business developers and line managers, create a foundation for implementing the digitisation and change work that is required. With the right methods and system support, you can achieve more efficient processes, more satisfied users and lower IT costs instead of investing in cost-driving point solutions.
About the platform
With our Nilex Connectors platform, you can create advanced integration flows where multiple systems are integrated into an automated workflow. Take control of your integrations and monitoring between different systems, regardless of format! Use our solution to connect our forms to one or more other systems, such as HR systems. Nilex Connectors already has a number of ready-made connections to various systems. This contributes to lower risk and shorter start-up times in projects.
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Our vision is a system that works for you – not against you. With our business rules, you can build workflows and dynamic controls. For example, specific fields can be filled in automatically when a certain type of case is registered, and an email can also be sent to the responsible team leader. This improves collaboration between case workers and citizens, which for us is the basis of smart case management.
About Nilex
It is a combination of Nilex's best practices and extensive experience in the Swedish market that enables us to help our customers get started quickly and without hassle. A large number of our customers are in the public sector.
We offer entirely Swedish hosting for our cloud service. This means that we host our cloud service with our partner Diflex in Ängelholm.
Yes, we support agile case management with our kanban boards, which help you visualise cases and prioritise tasks.
Yes, Nilex is a Swedish company with its head office in Helsingborg.
With our integration platform Nilex Connectors and open APIs, you can connect Nilex forms and objects to your business's other systems.
Thank you for your interest in Nilex! Fill in your contact details and we will contact you for a free demo.
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