Hem / NSP12

NSP 12 heralds a new era for Nilex

Nilex NSP 12 brings together workflows, processes and cases in a powerful platform that delivers cost-effective innovation. With smart integrations, e-signing and agile Kanban boards, you get better collaboration, complete control and measurable results – all in one system that grows with your organisation.

NSP 12 includes innovations that make the platform faster, more agile and user-friendly. Here are the features that support smart case management

Kanban boards

In NSP 12, the user interface is updated with Kanban views. Kanban-based case management quickly detects bottlenecks and supports agile processes.

Nilex Connectors

Introducing Nilex Connectors – a powerful way to integrate NSP with any third-party system. Integrations have never been easier than sending API requests and running PowerShell scripts to fetch external data into NSP datasets and validate input in real time.

Smart multi-step forms

The self-service portal now includes a guide component that provides users with step-by-step guidance for ordering services. This makes it easier to navigate complex forms, with a clearer overview and improved visual flow.

Nilex Design Mover

Teams can seamlessly transfer settings between test and production environments, saving time, reducing errors, and ensuring consistency across each environment.

Create tailored user experiences with custom pages

Organisations can now design and publish their own HTML pages in the self-service portal. This makes it easy to share tailored information with users and create a more personalised portal experience.

Modern architecture upgrade

NSP now runs on a modern .NET Core foundation with a powerful message-driven architecture. This transformation delivers faster performance, greater scalability and a seamless experience even under heavy load.

News subscriptions in the portal

Users receive automatic updates when news is published in the self-service portal and can choose which categories they want to follow. The subscription function ensures that important information reaches the right people at the right time.

Case filing

Old, closed cases are automatically moved from the current database to a dedicated archive, making NSP smoother, faster and easier to maintain. Attachments and inline images are also transferred to file storage, ensuring smoother rendering and improved performance.

Digital signing

With Nilex eSign, users can securely sign documents directly in Nilex. This saves time, reduces paperwork and ensures a faster and more convenient approval process for both agents and customers.

Nilex Email Campaigns

With Nilex email campaigns, you can easily reach large user groups with important information, updates and responses. Perfect for organisations that need to communicate effectively with many recipients at the same time.

Frequently Asked Questions

What new features will we get with NSP 12?

NSP 12 includes powerful features such as:

Nilex Connectors – for smart integrations and event management
Digital Signing (Nilex eSIGN Studio) – for digital signing and traceability of documents and processes
Kanban Boards – for efficient case management with agile workflows
Customised pages – design HTML pages in the self-service portal for a tailored user experience
Wizard Portal – improved UX and user experience
Design Mover – moves configurations between test and production environments

How does NSP 12 support ITIL 4 processes?

With NSP 12, IT managers get a solution that supports multiple ITIL 4 processes and helps business developers digitise processes. The system connects the business and creates a foundation for comprehensive digitisation. With the right methods and system support, you can achieve more efficient processes, happier users and lower IT costs instead of expensive point solutions.

Who can use NSP 12 and what are the benefits?

NSP 12 is suitable for all types of organisations that want to digitise their processes. The system offers: