Case management system HR

Trusted by well-known organisations 

How...

…do you create a positive and welcoming onboarding experience for your new employees? How do you create a friendly and professional offboarding experience for employees who are moving on? With Nilex e-services and workflows, of course – tools that standardise and automate the onboarding and offboarding processes, saving you both time and money.

Our offer

A centralised Service Management System with high user-friendliness that makes the work of your HR department both easier and more efficient. It includes a smartly designed onboarding and offboarding process and our HR Nilex system, which saves your organisation time and resources while improving the quality of services for your employees. We also offer an e-signature function that makes it easy and convenient to sign documents digitally.

Why is digital onboarding profitable?

Digital onboarding is a cross-departmental undertaking aimed at helping new employees feel at home in their role and with the corporate culture. Onboarding contributes to motivation and provides an opportunity to familiarise oneself with the company's processes more quickly. In other words, it is a win-win situation for both employees and the company.

In this modern age of digitalisation and the "war for talent," new employees need structures and stability to lean on. One way to create this is to implement digital onboarding backed by a functional and efficient Service Management System and case management.

Nilex digital onboarding is an automated and transparent tool that saves both time and resources, while also improving the quality of the new employee's experience. Nilex case management is highly user-friendly and simplifies and streamlines the work of Human Resources.

Once a new employee has signed their contract, HR can use the Nilex Service Management System to automatically initiate the necessary processes. Equipment, applications and services can be approved, ordered and automatically configured for the new employee's role with just a few clicks. This reduces the workload for HR and makes things easier for the new employee.

Offboarding and asset management

Asset or inventory management is based on two fundamental principles: transparency and consistency. Centralised inventory management means that the IT department has immediate transparency for all devices regarding their current status and any changes. When an employee leaves the company, a quick glance at the system is all it takes to see which devices need to be returned. It also means that devices can be handed in on the last day of work quickly and without lengthy preparations.

Effective inventory management also facilitates the detection of data anomalies (monitoring data flow for corporate security). This is important in the offboarding process, and with Nilex case management, it can be done quickly and easily without providing the closed device with data flows.

Offboarding and asset management

Device encryption and access rights are important parts of offboarding to prevent misuse or loss. IT can encrypt storage devices, individual files, cloud storage, hard drives, and directories using a security solution initiated by the offboarding order. Complete protection of sensitive data can always be guaranteed.

It is also possible to perform additional authentication, all without users noticing or being hindered in their daily work.

Permissions are also clearly defined on all pages, and data can only be exchanged via authorised persons and channels. Security from day one to day last also guarantees effective access control for equipment. But device and access control not only protects against misuse by former employees, it also enables active and rapid management of access rights from USB sticks, wireless LANs and cloud services.

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Self-service

Employees can search for information and answers themselves via a self-service portal before submitting a case, which streamlines the process and reduces the workload on the HR department.

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Digital Signing

Digital registration and signing of cases: All HR-related cases are registered digitally in a case management system, which provides traceability and an overview of both ongoing and completed cases.

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Smart workflows 

Automated workflow management: The system can automatically categorise, prioritise and route cases to the right person or team, ensuring fast and accurate handling.

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Support for various HR matters 

Different types of cases: Examples of cases handled include employment changes, working hours, department transfers, deviating accounting, extension of fixed-term employment, contact details and salary changes.

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GDPR

ISO27001 cloud service, secure communication and GDPR compliance: All communication and handling of personal data is done securely in accordance with GDPR, which protects both employees and the organisation.

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Customer follow-up

With Nilex's customer survey module, you can now gather feedback and improve your follow-up: Nilex enables you to collect feedback from users and generate reports that help HR identify trends and improve support for the business.

Create smart case flows with HR Nilex

With increased demand for ways to support our customers' HR and payroll departments, we are now launching HR Nilex – a smart solution for the entire business.

The service makes things easier for the entire organisation, where each department can categorise, prioritise and follow up on its case flows independently.

Create a digital user experience with automated and data-driven workflows. With HR Nilex, recruitment, benefits, parental leave and sick pay can all be managed from a single system. The HR department gets its own user interface where the group can easily administer employee activities and requests. With the help of our Nilex Connectors system, we can also connect HR Nilex to the business's own HR system.

Onboarding and offboarding with Nilex e-services

A smartly designed onboarding process improves the quality of services for new employees. Automated offboarding helps you reduce risks and save costs. A centralised, user-friendly Service Management System makes the work of the HR department both easier and more efficient.

Nilex e-services streamline the onboarding and offboarding process by providing a set of configurable tools: Order and administrator portal, approval management, email and SMS notifications, case and action management, inventory management, and integrations with third-party systems.

Our offer

A centralised Service Management System with high user-friendliness that makes the work of your HR department both easier and more efficient. It includes a smartly designed onboarding and offboarding process and our HR Nilex system, which saves your organisation time and resources while improving the quality of services for your employees. We also offer an e-signature function that makes it easy and convenient to sign documents digitally.

FAQ – case management for HR

To structure requests and internal matters – such as questions about holidays, certificates, conflict management or onboarding. This creates clarity and saves time.

Yes, employees can often use an intranet form or portal. They can also view the status of their case, which reduces the need for follow-up emails.

The systems are often designed to handle personal data in accordance with the GDPR – with access controls, logging and automatic deletion of information.

With all cases ending up in a shared workflow, it is easy to see the workload, follow SLAs and identify bottlenecks.

Book a digital demo of Nilex

Thank you for your interest in Nilex! Fill in your contact details and we will contact you for a free demo.

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