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In today’s digital IT environments, the use of different hardware and applications is constantly increasing. It is therefore crucial that businesses keep track of their assets in a reliable manner. However, traditional inventory management is no longer sufficient. Rather, it is a matter of capturing and documenting the interdependencies between systems and ensuring the secure handling of equipment issuance through digital signing.
A flexible and versatile CMDB
Nilex CMDB is extremely flexible and versatile. It provides optimal support to companies of all sizes in managing their IT assets and services, as well as related processes such as the ITIL processes Incident, Problem and RFC. All necessary knowledge is available centrally in a secure and traceable manner.
With Nilex CMDB, organisations can store all hardware and software – servers, computers, mobile devices, telephones or network components. Everything that can be accessed via an IP address, as well as other assets, is systematically registered. At the same time, the relationships between the systems are clearly defined and documented in the CMDB.
Critical system interrelationships and dependencies
The connections between systems – for example, which application is installed on a computer or which network a server is located in – are absolutely essential for effective IT management. This is the only way for the IT department to know exactly which systems are affected in the event of a fault or when a new software version is rolled out, and thus be able to act proactively.
The service desk also has significant advantages because the support agent can immediately see what hardware and software the user is working with, or which server the user can access when an incident is reported. This drastically reduces problem-solving time and improves the user experience.
Digital signing for secure equipment management
An important feature of modern CMDB systems is the integration of digital signatures for equipment release. Digital signatures modernise paper-based receipt processes into secure, traceable digital transactions.
Advantages of digital signing:
Security and privacy
- High security that guarantees that the signature cannot be forged
- Time stamp confirming exactly when the disclosure took place
- Automatic connection to the user’s digital identity
Efficient process
- Eliminates paper handling and manual filing
- Immediate update of the CMDB when equipment is issued
- Automatic documentation of who has received which equipment
Practical application of digital signatures
When an employee collects equipment from the IT department:
- Identification: The user is securely identified in the system.
- Equipment selection: The specific equipment is registered in the CMDB.
- Digital receipt: The user signs digitally on a tablet or mobile phone.
- Automatic update: The CMDB is immediately updated with ownership and release information.
- Receipt: Both the IT department and users receive automatic confirmation
Cost savings and efficiency
Having total control over other assets saves significant money because organisations avoid purchasing equipment that already exists but is not being used. The CMDB enables optimised resource utilisation and prevents unnecessary investments.
Inventory with Nilex Network Scanning
The CMDB includes Nilex Network Scanning for seamless inventory of all business assets. This ensures that all information about IT assets is combined in one centralised location. The feature greatly simplifies data access from different departments or geographical locations, while configuration items can either be time-controlled or kept continuously updated.
Integrated with other ITSM processes
The CMDB is an integral part of the Nilex Service Platform and interacts with other ITSM processes.
- Case management (Incident, Problem, RFC, Service Requests)
- Contract management (leasing and software licences)
- Knowledge management (extensive knowledge bank)
- Invoicing (automated invoicing of leased equipment)
- Digital signing (secure acknowledgement of equipment delivery)
Centralised information management
All available information, both current and historical data, is stored centrally in the CMDB. This includes linking hardware or software to processes, relationships to IT services, lifecycle information and complete traceability of equipment movements through digital signatures.
Strategic foundation for the future
The CMDB not only serves as the basis for daily operations, but above all for optimisation and strategic planning of the IT landscape and other inventory assets. With digital signing and secure equipment management, organisations get a complete, secure and efficient solution for modern asset management.
By combining traditional CMDB functionality with modern digital signing, a robust platform is created that meets both current needs and future requirements for security, efficiency and traceability in inventory management.
