Learn more about Enterprise Service Management
How can you reduce your administrative costs while increasing efficiency? With Nilex Enterprise Service Management, of course – the complete case management solution for your entire business. A packaged service with system support and e-services tailored to all departments within your organisation.
OUR OFFER
A packaged case management solution that helps you take the step towards digitising your business.
Enterprise Service Management offers access to both internal and external e-services, ranging from onboarding and offboarding, relocation of equipment, regulatory documents and audits to control of digital processes. By automating business flows and manual tasks, efficiency is increased and lower overheads, optimised security and high-quality service are generated.
Enterprise Service Management and Digitalisation
Digitisation and automation are among the major challenges of our time, not least for businesses seeking to become more efficient. As society expects smoother experiences, more complex tasks are required. Nilex has taken on the challenge of developing an optimised IT system that reduces complexity while increasing user-friendliness – Enterprise Service Management. The system offers businesses the opportunity to create, reuse and refine various e-services and workflows.
Enterprise Service Management integrates various types of business systems and registers, enabling you to order, for example, a computer, access card and access to applications related to your job role, all at the same time. In addition, our smart services are responsive and therefore adapt to the device from which the user is placing the order, meaning that you can use the system from a computer, iPad or mobile phone.
".. optimised IT system that reduces complexity while increasing user-friendliness"
Smart e-services for a modern workplace
Today, people expect smart, role-based and simple services in both their everyday lives and at work. With the same customised access as in a mobile application, Nilex Enterprise Service Management gives you and your business access to a wide range of services – all on a single platform. The concept combines classic case management with modern e-services presented in a stylish and user-friendly design.
Why case management that supports the entire business?
Use tailored to needs
Each department in a business has unique case needs – everything from IT and human resources to finance and security-related issues. Instead of registering current cases in separate services, Enterprise Service Management collects everything in a common service portal. Using a role-based process, each employee is assigned access to e-services tailored to their department. In a single portal, they can submit cases that are categorised and automatically sent to the right department for handling.
Why case management that supports the entire business?
Cost-effectiveness
With Enterprise Service Management, your business no longer needs multiple systems for support and operational assistance. As case management becomes more efficient, productivity improves and your operating costs decrease. It’s a three-step process that generates an extraordinary customer experience with a high level of service.
Why case management that supports the entire business?
User-friendly regardless of activity
Nilex is suitable for both small and large businesses. Everything from smaller organisations to municipal operations and large listed companies have chosen to implement Enterprise Service Management in several of their departments. The system has helped them support employees in everything from IT to financial matters.
Onboarding and offboarding supported by Nilex e-services
Service Enterprise Management provides, among other things, a smartly designed onboarding and offboarding process with high user-friendliness that makes the work of your HR department easier and more efficient. The service includes our HR Nilex system, which provides a set of configurable tools: order and processing portal, approval management, email and SMS notifications, case and action management, inventory management, and integrations with third-party systems.
This helps your business save time and resources while improving the quality of services for your employees.
".. makes the work of your HR department easier and more efficient"
Onboarding
Onboarding is a cross-departmental undertaking that allows new employees to familiarise themselves with the company’s processes more quickly. The aim is to help them quickly feel at home in the corporate culture and their new role.
Once a new employee has signed their contract, Nilex Onboarding automatically initiates the necessary processes – services, applications and equipment can be ordered and configured for the new employee’s role with just a few clicks.
It is a transparent and automated tool that saves time and resources while improving the quality of the new employee’s experience. It is a win-win for both employees and companies.
Offboarding
With Nilex offboarding, your business saves time and resources while making the process more secure. Centralised inventory management provides immediate transparency over all employees’ devices, their status and any changes. When an employee leaves the company, a quick glance at the system is all it takes to determine which devices need to be reset or returned.
The service also initiates a security solution that encrypts storage devices, hard drives, individual files, cloud storage and directories, protecting against misuse by former employees.
Smart e-services with Enterprise Service Management
- Onboarding users in Azure & Local AD
- Offboarding users
- Changing user account information
- Reset Password Plugin
- Ordering IT equipment
About Nilex
Nilex was founded in Sweden in 1993 and has since helped thousands of companies keep track of their IT equipment, machinery, inventory, real estate, etc. The development of our product has followed our vision of creating an effective solution for our customers when it comes to the maintenance of machinery and various equipment. Today, our company has grown and we now have partners in several countries.
We operate in an industry that is constantly changing, but we always maintain high standards for our products in order to offer our customers the best options.
At Nilex, we believe it is important to work hard, constantly develop and offer our customers high quality. We help you and your company quickly and easily keep track of your equipment to facilitate your work and be cost-effective.
