About Enterprise Service Management
Enterprise Service Management involves offering case management for all departments within the organisation. The focus is on offering various processes and e-services for different business processes, such as onboarding, which provides the HR department with important system support. Instead of working in separate systems, this is now done in one case management system, which reduces costs and increases efficiency. Nilex is undergoing a significant transformation and, with the help of our e-service platform, we can now offer our customers Enterprise Service Management. With this, we can now support
With this, we can now support organisations in their digitalisation journey and development by guaranteeing access to internal and external e-services. Everything from onboarding, offboarding, relocation of equipment, rules, audits and control of digital processes can be handled using Enterprise Service Management. By taking control of the flow and automating the execution of manual tasks, the business increases its efficiency. This enables companies and public sector organisations to improve the quality of their services, reduce IT costs by reducing the number of systems used, and improve security.
About Enterprise Service Management
Employees expect smart, role-specific and simple services in the workplace, just as they can easily download an app to their mobile phone in their private lives. So how can an organisation meet these challenges and give employees quick and easy access to a range of services? The answer is simple with Enterprise Service Management from Nilex, a concept that combines classic case management with modern e-services that offer digital order management for requests. In our order portal, you can create smart e-services that are presented to users with a stylish design. With just a few clicks, users can order a new workplace or mobile phone, for example.
About Enterprise Service Management
Each department has its own needs and focus areas. In order to do a good job, employees need various services from IT, HR, property management and other departments. Instead of logging into different systems, employees can now simply log into a portal and place their orders there. With a role-based process, employees can see from the outset which e-services they have access to. HR support, finance, legal, customer service and security, with a focus on handling informational and physical issues relating to servers, are all issues that can be resolved with the help of Enterpriser Service Management. We have customers such as Nibe who have scaled up their case management as system support for processes that support their employees in IT and at reception. With the help of Enterpriser Service Management, Nilex will be introduced in several departments.
Companies will not need to have multiple systems with support and operational assistance. This will also reduce overall operating costs, as problems will be solved more quickly.
By digitising services, you can improve productivity, which leads to a better customer experience. Read more below about a key process you can optimise with Enterpriser Service Management: onboarding/offboarding.
When it comes to Enterprise Service Management and related services, we are seeing increased demand from our customers for support in a very central workflow, namely onboarding and offboarding. An onboarding process helps new employees settle into an organisation or company more quickly in a way that adapts them to their role and responsibilities while making them feel welcome. This is an important process for new employees, as when they feel accepted and motivated, they become productive more quickly and stay with the company longer. Onboarding is a win-win situation for both employees and companies.
With a smartly designed onboarding process, HR staff save a lot of time and effort, and the quality of the services employees receive improves. A centralised service management system with user-friendly interfaces on desktop computers or in mobile applications makes HR's work both easier and more efficient.
The onboarding process should be a high priority in all businesses, as it can save unnecessary costs and bring other benefits. Standardised processes help to ensure that everything is in place on an employee's first day. Onboarding is a cross-departmental undertaking, and the aim is to make the new employee comfortable with their role, their responsibilities and the corporate culture. Nilex E-services and workflows streamline the onboarding/offboarding process by providing a set of configurable tools: order and case management portal, approval management, email and SMS notifications, case and action management, inventory management, and integrations with third-party systems.
Digitisation and automation are among the major challenges of our time when it comes to making businesses more efficient. With the right solution for Enterprise Service Management, organisations can optimise their processes. More complex tasks need to be performed with fewer staff, but both citizens and users still expect a good and smooth experience when they need to order specific services such as building permits. An important piece of the puzzle in meeting this challenge is to focus on IT systems that enable users to automate requests from employees.
With Nilex's solution for Enterprise Service Management, businesses can create their own e-services and also reuse and refine existing ones. One popular e-service that Nilex offers our customers is workplace ordering. This e-service offers a product package that allows users to order a computer, access card and access to a specific application in one go. This is possible because our e-services can be integrated with different types of business systems and different types of registers.
Our smart forms are responsive, which means that they adapt to the device the user is placing the order from. Thanks to this, our e-services are accessible and usable regardless of where the user is located. Our e-services automatically adapt to whether the user is using a PC, iPad or mobile phone.
1.
Onboarding users in Azure/Local AD
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Off-boarding of users
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Changing user account information
4.
Reset Password Plugin
5.
Ordering an IT workstation – computer, access card and application.
Enterprise Service Management (ESM) involves using the same structure and tools as in IT for other departments, such as HR, finance and facility management. This creates consistency and more efficient processes.
Basically everyone – from HR to legal. If there are recurring issues, internal enquiries or processes, ESM can help to structure them.
It may seem like a big undertaking, but many start small – for example, by digitising HR's onboarding process and then building on that.
When cases pass through several departments – for example, a new office requires IT, HR and property services – ESM can gather everything into a single flow where each step is traceable.
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