About Real Estate Companies
It is important to make well-considered decisions, and at Nilex we are seeing a trend where more companies in the construction and property industry want to start measuring their aftermarket/case management and follow up on their partners, subcontractors and construction projects using KPIs and key performance indicators. Our aftermarket management solution collects all fault reports, warranty cases and other types of cases from residents or tenants. Questions from various channels such as email, chat, telephone and forms are collected in a single tool.
Control and follow-up are key to successful case management. Without an aftermarket system, it is difficult to use key figures and statistics to measure results and understand how processes work. A well-functioning system enables companies to easily analyse and evaluate materials and subcontractors based on relevant key figures, which in turn facilitates both decision-making and strategic planning.
Centralising case management eliminates the risk of information being lost or confused when it is spread across multiple locations. This creates a uniform and structured database where relevant information can be quickly and easily retrieved when needed. With improved tools and faster responses from both customers and subcontractors, all processes and case types can be handled in a single system, which better meets the company's needs and goals.
About Real Estate Companies
With the help of Nilex Mobile Framework, you can easily create QR codes that link to your inventory or case forms. These QR codes can then be printed on any printer. Each QR code contains a link to a web form where users can submit new cases. You can also manage your equipment inventory using our apps. This can help IT and property departments when reviewing what equipment a school, for example, has. This can lead to savings because when you do the inspection, you can see in our CMDB if a computer is already registered, and if it's not, you can place an order in our portal, which syncs directly with Atea eShop. Smoother and more enjoyable property and aftermarket management with Nilex. Manage incoming requests, fault reports, and complaints in one solution.
In our fault reporting system, you can use our Nilex Connectors integration platform to connect Nilex to Vitec, Visma or Fortnox. This allows our property case management system to quickly deliver value through smart integrations and powerful case management.
A modern property management system makes the difference between stressful administration and a smooth everyday life. With Nilex, property companies, housing associations and management organisations get a property system that brings all matters – from fault reports to planned maintenance – together in one place. The result is a clear overview, shorter response times and happier residents.
Whether it's registering a broken lift, handling supplier issues or planning maintenance of common areas, Nilex helps you keep things in order. The system is easy to use, customisable and allows you to follow the entire case flow – from initial contact to completed action.
With many issues relating to operations, maintenance and housing, a clear structure is required. Nilex offers a solution that is built for the property sector and contributes to both efficiency and transparency. By digitising flows and automating tasks, time is freed up that can be spent on customer service and long-term property development.
The benefits are quickly apparent:
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Define and control the workflow for each case type with our workflow, for example, fault reporting, aftermarket or maintenance planning. With our flexible workflow system, you can easily customise and define workflows for different types of cases, such as fault reports, aftermarket cases or planned maintenance. Each case type is given a tailored flow that ensures the right processes are followed from start to finish. This leads to increased structure, better overview and more efficient handling of each individual case, regardless of complexity.
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Automate and visualise the process – from receiving a report to taking action and following up – for faster and more secure handling. By automating the entire process from the moment a report is received to when action is taken and the case is followed up, you reduce the risk of mistakes and manual errors. The system visualises each step in the process, making it easy to see the status and next action. This means that cases are handled faster and with higher quality, while giving you a clear overview of the entire workflow.
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Assign responsibilities, set deadlines and track status in real time, providing clarity for both staff and tenants. With our system, you can easily assign responsible persons for each case and set clear deadlines for when actions should be completed. All information is updated in real time, making it easy for both staff and tenants to track status and see who is responsible for the next step. This creates transparency and clarity throughout the process and contributes to increased security for everyone involved.
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Collect all documentation digitally, including images and digital signatures using Nilex E-sign, for easy traceability and follow-up. All documentation related to a case, such as reports, images and receipts, is collected digitally in one place. With support for digital signatures via Nilex E-sign, actions can be easily verified and approved directly in the system. This provides full traceability and makes it easy to follow up on history and, if necessary, produce documentation for audits or quality controls, for example.
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With Nilex Connectors, you can connect Nilex to your financial system for automatic invoicing and efficient management of costs associated with each case. By using Nilex Connectors, you can integrate Nilex with your existing financial system, enabling automatic transfer of costs and invoice documentation. This reduces administration and the risk of errors, while giving you a clear overview of all costs associated with each individual case. This ensures smooth and efficient financial management from start to finish.
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Residents and tenants can track and complete their cases digitally via a form on your website or in our customer portal, which increases transparency and improves communication. By offering a simple and user-friendly form on your website or in our customer portal, residents and tenants can register, track and complete their cases digitally themselves. All communication is gathered in one place, making it easier to keep everyone informed and up to date. This increases transparency and contributes to better dialogue between property owners and tenants, while saving time for both staff and residents.
The costs of digital property management systems and fault reporting systems vary depending on the scope of the system, number of users, integration options and level of support. Pricing can be in the form of a fixed monthly fee, which is usually invoiced annually, or based on the number of users and functions. There are often additional costs for implementation, training and any integrations with other systems.
Yes, with Nilex Connectors, you can integrate Nilex with your existing property management systems and other business systems, such as financial systems and accounting. The integrations are created in our Connector platform and enable automated information transfer and more efficient workflows.
Nilex cloud-based property systems are hosted in an ISO27001 certified environment that offers high security through advanced encryption, secure access controls and regular backups. These solutions meet industry data protection requirements and reduce the risk of data loss or unauthorised access.
With our QR codes, we support smart case management, and you can place the QR codes in the property's common areas or on specific units. Tenants or staff scan the code with their mobile phones and immediately send a fault report, which is automatically registered in the case management system. This simplifies and speeds up fault reporting and ensures that the correct information is collected from the outset in your fault reporting system.
Nilex offers comprehensive reporting and statistics functions. Property managers can follow up on case status, analyse fault reports, identify recurring problems and measure key performance indicators for the business. This supports decision-making and improves business efficiency. We also have integration with Microsoft Power BI.
When a fault report is registered, it is automatically assigned to the appropriate administrator or technician. The system sends notifications via email, SMS or push notifications, keeping both tenants and staff updated throughout the process. Automatic workflows reduce lead times and ensure rapid handling of cases.
Yes, our solution has a mobile app and a mobile-friendly portal for reporting faults. Tenants can report faults via the mobile app, web browser or by scanning QR codes, making the process easy and accessible wherever they are.
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Every property management company has its own procedures and needs. That is why the Nilex property management system is flexible and can be adapted to roles, processes and permissions. For example, you can connect modules for finance, maintenance planning or customer service – all on the same platform.
The system supports both small and large operations and grows with your needs. Whether you are responsible for a few properties or a larger portfolio, Nilex provides a shared workspace where all information is available, up to date and traceable.
A user-friendly interface allows both staff and residents to get started quickly. Tenants can easily report faults via the web or app, while managers receive notifications and can follow the status of the case in real time. This reduces the risk of misunderstandings and makes it easier to maintain a high level of service.
Nilex is also cloud-based, which means you can work wherever you are. This makes the system just as practical for property managers in the field as it is for administrators in the office.
With the right property management system, you can move from simply solving problems as they arise to working preventively. By collecting statistics and analysing recurring faults, you can identify patterns, prioritise actions and plan maintenance in good time. This leads to reduced costs, longer property life and safer living conditions for tenants.
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