{"id":8573,"date":"2025-07-30T15:51:37","date_gmt":"2025-07-30T15:51:37","guid":{"rendered":"https:\/\/nilex.se\/uncategorized\/nilex-guide-skapa-varde-med-itil-4\/"},"modified":"2026-02-03T15:23:41","modified_gmt":"2026-02-03T15:23:41","slug":"nilex-guide-creating-value-with-itil-4","status":"publish","type":"post","link":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/","title":{"rendered":"Nilex Guide \u2013 Creating value with ITIL 4"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Introduction<\/h3>\n\n<p>Welcome to the continuation of our ITIL 4 guide, which aims to introduce the key concepts of ITIL 4 and make them useful for our customers. Just as Michael Jordan constantly worked on refining the fundamentals of basketball, we believe the same philosophy can be applied to ITIL. By focusing on the fundamentals, we want to give you insights and tools for how businesses can work systematically with continuous improvement.<\/p>\n\n<p>A central cornerstone of ITIL 4 is the Service Value System (SVS) \u2013 a comprehensive model that describes how organisations create and deliver value to users and stakeholders. When applied correctly, it helps businesses meet digital transformation and take advantage of new technologies, such as AI, in an effective way.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Nilex model for ITIL 4<\/h3>\n\n<p>Our previous guides have covered Incident Management and Service Request Management \u2013 two core processes that most organisations already work with. In this section, we focus on the basics of ITIL 4, with the aim of providing a solid foundation before introducing more advanced concepts.<\/p>\n\n<p>In our daily work, we help customers improve these processes with the aim of creating maximum value for users. One of ITIL 4&#8217;s most important principles is precisely to create value \u2013 both for end customers and other stakeholders \u2013 through well-designed IT services that meet their requirements and expectations.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Value creation and continuous improvement<\/h3>\n\n<p>To ensure that value delivery is sustained over time, continuous improvement is a key working method within ITIL 4. This means that both services and processes must be developed gradually. New trends, such as AI, are only introduced if they contribute to overall value creation.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">An important insight within ITIL 4 is to constantly ask critical questions:<\/h3>\n\n<p><strong>Why are we doing this? Who are we doing it for? And what value does it create?<\/strong><\/p>\n\n<p>At Nilex, we apply this through, for example, ITIL audits, where we analyse whether all steps and channels in service delivery create value. If a channel, such as Facebook, does not add any value or is not used by end users, it is removed. Other tools used in our improvement work include Kanban, DevOps and Lean, all of which are integrated into ITIL 4 to maximise value for stakeholders.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">What is the Service Value System (SVS)?<\/h3>\n\n<p><strong>The Service Value System forms the basis for value creation in ITIL 4 and consists of five integrated components:<\/strong><\/p>\n\n<p>1. Service Value Chain<br\/>A flow of activities that the organisation performs to create value through products and services.<\/p>\n\n<p>2. Practices<br\/>Organisational resources such as processes, methods and roles used to achieve defined goals.<\/p>\n\n<p>3. Guiding Principles<br\/>General recommendations that apply in all situations, regardless of strategy or organisational form.<\/p>\n\n<p>4. Governance<br\/>How the organisation&#8217;s overall governance, policies and decisions are formed and complied with.<\/p>\n\n<p>5. Continual Improvement<br\/>Continual improvement efforts at all levels with the aim of maintaining and enhancing quality and value over time.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">The four dimensions of ITIL<\/h3>\n\n<p><strong>ITIL 4 is based on a holistic perspective that is complemented by four dimensions, previously referred to as &quot;4P&quot; in ITIL v3:<\/strong><\/p>\n\n<p>1. Organisations and People<br\/>Organisational structure, roles, competencies and culture.<\/p>\n\n<p>2. Information and Technology<br\/>System, technologies and information flows.<\/p>\n\n<p>3. Partners and Suppliers<br\/>External partners and suppliers.<\/p>\n\n<p>4. Value Streams and Processes<br\/>Value streams and clearly defined processes.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">ITIL Guiding Principles \u2013 7 guiding principles<\/h3>\n\n<p><strong>The guiding principles form the basis for decision-making within ITIL 4. They can and should be applied in all contexts:<\/strong><\/p>\n\n<p>1. Focus on value \u2013 All work should contribute to customer and business value.<\/p>\n\n<p>2. Start where you are \u2013 Build on existing resources and strengths.<\/p>\n\n<p>3. Move forward iteratively with feedback \u2013 Work in small steps and adjust based on feedback.<\/p>\n\n<p>4. Collaborate and promote visibility \u2013 Transparent information sharing with the right parties involved.<\/p>\n\n<p>5. Think and work holistically \u2013 Understand and take the whole picture into account.<\/p>\n\n<p>6. Keep it simple and practical \u2013 Avoid unnecessary complexity.<\/p>\n\n<p>7. Optimise and automate \u2013 Improve first, then automate.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Summary<\/h3>\n\n<p>ITIL 4 is a modern and user-centric model for IT service management that focuses on creating continuously improved value in a changing technological reality. By applying the Service Value System, the four dimensions and the seven guiding principles, organisations can achieve increased efficiency, improved user satisfaction and a more proactive approach. Together with methods such as Lean, Agile and DevOps, ITIL 4 creates a powerful foundation for future-oriented IT operations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Welcome to the continuation of our ITIL 4 guide, which aims to introduce the key concepts of ITIL 4 and make them useful for our customers. Just as Michael Jordan constantly worked on refining the fundamentals of basketball, we believe the same philosophy can be applied to ITIL. By focusing on the fundamentals, we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6930,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-8573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-books"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nilex Guide \u2013 Creating value with ITIL 4 | Nilex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nilex Guide \u2013 Creating value with ITIL 4 | Nilex\" \/>\n<meta property=\"og:description\" content=\"Introduction Welcome to the continuation of our ITIL 4 guide, which aims to introduce the key concepts of ITIL 4 and make them useful for our customers. Just as Michael Jordan constantly worked on refining the fundamentals of basketball, we believe the same philosophy can be applied to ITIL. By focusing on the fundamentals, we [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/\" \/>\n<meta property=\"og:site_name\" content=\"Nilex\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-30T15:51:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-03T15:23:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/Miljobild8-min-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1666\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"nilex_admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"nilex_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Nilex Guide \u2013 Creating value with ITIL 4 | Nilex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/","og_locale":"en_US","og_type":"article","og_title":"Nilex Guide \u2013 Creating value with ITIL 4 | Nilex","og_description":"Introduction Welcome to the continuation of our ITIL 4 guide, which aims to introduce the key concepts of ITIL 4 and make them useful for our customers. Just as Michael Jordan constantly worked on refining the fundamentals of basketball, we believe the same philosophy can be applied to ITIL. By focusing on the fundamentals, we [&hellip;]","og_url":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/","og_site_name":"Nilex","article_published_time":"2025-07-30T15:51:37+00:00","article_modified_time":"2026-02-03T15:23:41+00:00","og_image":[{"width":2500,"height":1666,"url":"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/Miljobild8-min-1.png","type":"image\/png"}],"author":"nilex_admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"nilex_admin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/#article","isPartOf":{"@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/"},"author":{"name":"nilex_admin","@id":"https:\/\/nilex.se\/en\/#\/schema\/person\/2f40d971d740db14580101a64f44c6f1"},"headline":"Nilex Guide \u2013 Creating value with ITIL 4","datePublished":"2025-07-30T15:51:37+00:00","dateModified":"2026-02-03T15:23:41+00:00","mainEntityOfPage":{"@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/"},"wordCount":691,"publisher":{"@id":"https:\/\/nilex.se\/en\/#organization"},"image":{"@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/#primaryimage"},"thumbnailUrl":"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/Miljobild8-min-1.png","articleSection":["E books"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/","url":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/","name":"Nilex Guide \u2013 Creating value with ITIL 4 | Nilex","isPartOf":{"@id":"https:\/\/nilex.se\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/#primaryimage"},"image":{"@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/#primaryimage"},"thumbnailUrl":"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/Miljobild8-min-1.png","datePublished":"2025-07-30T15:51:37+00:00","dateModified":"2026-02-03T15:23:41+00:00","breadcrumb":{"@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/#primaryimage","url":"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/Miljobild8-min-1.png","contentUrl":"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/Miljobild8-min-1.png","width":2500,"height":1666},{"@type":"BreadcrumbList","@id":"https:\/\/nilex.se\/en\/e-books\/nilex-guide-creating-value-with-itil-4\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hem","item":"https:\/\/nilex.se\/en\/"},{"@type":"ListItem","position":2,"name":"Nilex Guide \u2013 Creating value with ITIL 4"}]},{"@type":"WebSite","@id":"https:\/\/nilex.se\/en\/#website","url":"https:\/\/nilex.se\/en\/","name":"Nilex","description":"\u00c4rendehanteringssystem som f\u00f6rvandlar din organisation med automatisk \u00e4rendeprioritering","publisher":{"@id":"https:\/\/nilex.se\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nilex.se\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/nilex.se\/en\/#organization","name":"Nilex","url":"https:\/\/nilex.se\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/nilex.se\/en\/#\/schema\/logo\/image\/","url":"https:\/\/new.nilex.se\/wp-content\/uploads\/2025\/06\/logo_nilex.svg","contentUrl":"https:\/\/new.nilex.se\/wp-content\/uploads\/2025\/06\/logo_nilex.svg","width":149,"height":25,"caption":"Nilex"},"image":{"@id":"https:\/\/nilex.se\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/nilex.se\/en\/#\/schema\/person\/2f40d971d740db14580101a64f44c6f1","name":"nilex_admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/1e15ff7dec39b2c16dc9c192a9b2240c4bf677fee8346ac0bbd267521712623d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1e15ff7dec39b2c16dc9c192a9b2240c4bf677fee8346ac0bbd267521712623d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1e15ff7dec39b2c16dc9c192a9b2240c4bf677fee8346ac0bbd267521712623d?s=96&d=mm&r=g","caption":"nilex_admin"},"sameAs":["https:\/\/new.nilex.se"],"url":"https:\/\/nilex.se\/en\/author\/nilex_admin\/"}]}},"_links":{"self":[{"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/posts\/8573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/comments?post=8573"}],"version-history":[{"count":1,"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/posts\/8573\/revisions"}],"predecessor-version":[{"id":8918,"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/posts\/8573\/revisions\/8918"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/media\/6930"}],"wp:attachment":[{"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/media?parent=8573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/categories?post=8573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nilex.se\/en\/wp-json\/wp\/v2\/tags?post=8573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}