{"id":8571,"date":"2025-08-05T08:03:57","date_gmt":"2025-08-05T08:03:57","guid":{"rendered":"https:\/\/nilex.se\/uncategorized\/att-infora-monitoring-event-management-med-digital-signering-for-stod-av-manuella-kontroller\/"},"modified":"2026-02-03T15:23:40","modified_gmt":"2026-02-03T15:23:40","slug":"to-introduce-monitoring-event-management-with-digital-signing-to-support-manual-checks","status":"publish","type":"post","link":"https:\/\/nilex.se\/en\/e-books\/to-introduce-monitoring-event-management-with-digital-signing-to-support-manual-checks\/","title":{"rendered":"Introducing Monitoring &amp; Event Management with digital signing to support manual checks"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This guide focuses on Monitoring and Event Management, a fundamental part of ITIL&#8217;s service value system. The purpose of this process is to detect early disruptions in applications and hardware used in the business. In ITIL 4, Monitoring &amp; Event Management is an important process for proactively monitoring the IT environment and identifying events that could develop into incidents or problems.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">The guide combines the core of Event Management with practical advice on how Nilex digital signing, launched in NSP 12, can strengthen manual controls that are sometimes required when handling events. Monitoring and Event Management handles three types of events: informational, warning and exception events.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Types of events<\/h3>\n\n<p class=\"wp-block-paragraph\">Informative events indicate normal operation in the IT environment and can be used for decision-making, for example:<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022    Nightly backup completed<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022 Server online<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022 User logged in<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Warning events indicate unexpected or abnormal conditions that may require follow-up, for example:<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022 File system 85% full<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022    Problems logging in<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022    Processor usage above 95% for 30 minutes<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Exceptional events signal serious deviations that require immediate action, such as:<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022 Offline application<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022 Users who attempt to log in with the incorrect password too many times<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022 Unauthorised software installed<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">It is important to be able to distinguish between these in order to avoid information overload and focus on what is most critical. This is where AI plays a significant role, helping businesses summarise events and filter out what is important. In addition to AI, it is important for businesses to determine what is important for each event when configuring workflows and processes.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Steps for effective event management<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a01.    Define purpose and objectives<\/p>\n\n<p class=\"wp-block-paragraph\">Identify and respond quickly to events to reduce operational disruptions and increase automation.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a02.    Get support from management and stakeholders<\/p>\n\n<p class=\"wp-block-paragraph\">Secure mandate, resources and budget for effective management.<\/p>\n\n<p class=\"wp-block-paragraph\">Configure SLAs and the thresholds that should apply to each application and piece of hardware.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a03.    Establish a process for incident management<\/p>\n\n<p class=\"wp-block-paragraph\">Document and train in steps such as detection, filtering, decision-making, action, escalation and reporting.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a04.    Automation and integration with Incident Management<\/p>\n\n<p class=\"wp-block-paragraph\">Integrate systems to automatically convert critical events into incidents and initiate actions.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a05.    Monitoring and escalation<\/p>\n\n<p class=\"wp-block-paragraph\">Define clear escalation paths and responsibilities for serious incidents.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a06. Documentation and reporting<\/p>\n\n<p class=\"wp-block-paragraph\">Log events and actions for analysis and quality assurance.<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a07.    Continuous evaluation and improvement<\/p>\n\n<p class=\"wp-block-paragraph\">Review processes regularly and adjust based on experience.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Nilex digital signing for manual checks<\/h3>\n\n<p class=\"wp-block-paragraph\">Certain events require manual action, such as log analysis or troubleshooting, where automation does not go all the way. In this regard, Nilex digital signing can contribute with:<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022    Traceability and evidential value of receipts and approvals<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022    Efficiency through fast and secure confirmation, even remotely<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022    Checks and documentation that reduce the risk of errors and manipulation<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Examples of use include digital signing of actions in the event log, manager approval of incident reports, and signing of process updates. Connect Event Management and Incident Management systems to a digital signing solution to support and secure manual controls.<\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Practical tips and next steps<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022 Identify which aspects of event management are suitable for digital signing<\/p>\n\n<p class=\"wp-block-paragraph\">\u00a0 \u00a0\u2022    Train staff in when and how to use signing<\/p>\n\n<p class=\"wp-block-paragraph\">With the right process and digital signing, you get balanced, secure and efficient event management that supports your business needs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide focuses on Monitoring and Event Management, a fundamental part of ITIL&#8217;s service value system. The purpose of this process is to detect early disruptions in applications and hardware used in the business. In ITIL 4, Monitoring &amp; Event Management is an important process for proactively monitoring the IT environment and identifying events that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6928,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-8571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-books"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing Monitoring &amp; Event Management with digital signing to support manual checks | Nilex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nilex.se\/en\/e-books\/to-introduce-monitoring-event-management-with-digital-signing-to-support-manual-checks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing Monitoring &amp; Event Management with digital signing to support manual checks | Nilex\" \/>\n<meta property=\"og:description\" content=\"This guide focuses on Monitoring and Event Management, a fundamental part of ITIL&#8217;s service value system. 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