{"id":8569,"date":"2025-08-05T08:16:43","date_gmt":"2025-08-05T08:16:43","guid":{"rendered":"https:\/\/nilex.se\/uncategorized\/hur-nsp12-stodjer-itil-4-och-agil-arendehantering\/"},"modified":"2026-02-12T08:34:01","modified_gmt":"2026-02-12T08:34:01","slug":"how-nsp12-supports-itil-4-and-agile-project-management","status":"publish","type":"post","link":"https:\/\/nilex.se\/en\/e-books\/how-nsp12-supports-itil-4-and-agile-project-management\/","title":{"rendered":"How NSP12 supports ITIL 4 and agile case management\u00a0"},"content":{"rendered":"\n<p>NSP 12 marks a new era for Nilex, offering powerful tools to support and streamline ITIL 4 processes. The platform combines agile case management, advanced integrations, an improved user experience and <a href=\"https:\/\/nilex.se\/en\/?page_id=5326\">digital signing<\/a> to create a comprehensive solution for IT organisations.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>With NSP 12, IT managers, business developers and project managers get a solution that supports several key ITIL 4 processes. The platform enables digitisation and improvement of business processes, leading to more efficient workflows, happier users and lower IT costs.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">How NSP 12 supports ITIL 4 processes<\/h2>\n\n<p><strong>Incident Management<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Quick overview and categorisation of incidents via Kanban boards.<\/li>\n\n\n\n<li>Improved collaboration during major incidents with the help of kanban<\/li>\n\n\n\n<li>Automatic rules for case distribution and prioritisation.<\/li>\n\n\n\n<li>Integration with external systems via Nilex Connectors for efficient handling of major incidents affecting NIS2, Dora and GDPR.<\/li>\n<\/ul>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Problem Management<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Kanban boards provide an overview and control of problem cases and their status.<\/li>\n\n\n\n<li>Traceability and history in case management make it easy to identify recurring problems and measures.<\/li>\n<\/ul>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Service Request Management<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Nilex digital signing enables secure and traceable order management<\/li>\n\n\n\n<li>With digital signing, you can require the user to confirm receipt of equipment as a final step in the service request workflow.<\/li>\n\n\n\n<li>Service Wizard with our multi-step forms simplifies and improves the user experience when placing orders.<\/li>\n<\/ul>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Event Management<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>NSP 12 supports administrators when working to identify and categorise events.<\/li>\n\n\n\n<li>\u00a0Manual checks of events can be quality assured using our digital signature solution. The technician can use their signature to verify that they have performed a manual check of a system or server.<\/li>\n\n\n\n<li>Nilex Connectors enables monitoring and automated handling of events from different systems.<\/li>\n\n\n\n<li>Proactive identification of deviations and automatic measures reduce the risk of operational disruptions.<\/li>\n<\/ul>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Service desk<\/strong><\/p>\n\n<p>\u2022 Omnichannel support: Handling cases from email, telephone, chat and social media<\/p>\n\n<p>\u2022 Knowledge base and FAQ for faster resolution of recurring questions.<\/p>\n\n<p>\u2022 Automated flows and integrations via Nilex Connectors.<\/p>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>AI, Automation and UX<\/strong><\/p>\n\n<p>NSP 12 is continuously being developed with a focus on AI, automation and user experience. We are currently investing in the following areas<\/p>\n\n<ul class=\"wp-block-list\">\n<li>AI and case management: As part of our AI strategy, our AI assistant will help case workers prioritise cases more quickly.<\/li>\n\n\n\n<li>Configurable AI. Select the AI model that best suits each specific task.<\/li>\n\n\n\n<li>Nilex Virtual Agent is a smart chatbot. It is available 24\/7 and helps answer questions from your users in the self-service portal. This relieves the support team so they can focus on complex issues and provide an even better service experience.<\/li>\n\n\n\n<li>Increased focus on UX and user experience\u00a0<\/li>\n<\/ul>\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>Conclusion<\/strong><\/p>\n\n<p>NSP 12 provides organisations with modern and cost-effective support for ITIL 4 processes. With features such as digital signing, guided multi-step forms with our Service Wizard, kanban boards and Nilex Connectors for integrations, we offer a platform that simplifies, streamlines and automates IT service management.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NSP 12 marks a new era for Nilex, offering powerful tools to support and streamline ITIL 4 processes. The platform combines agile case management, advanced integrations, an improved user experience and digital signing to create a comprehensive solution for IT organisations. With NSP 12, IT managers, business developers and project managers get a solution that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6932,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-8569","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-books"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How NSP12 supports ITIL 4 and agile case management\u00a0 | Nilex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nilex.se\/en\/e-books\/how-nsp12-supports-itil-4-and-agile-project-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How NSP12 supports ITIL 4 and agile case management\u00a0 | Nilex\" \/>\n<meta property=\"og:description\" content=\"NSP 12 marks a new era for Nilex, offering powerful tools to support and streamline ITIL 4 processes. 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minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/nilex.se\/en\/e-books\/how-nsp12-supports-itil-4-and-agile-project-management\/#article","isPartOf":{"@id":"https:\/\/nilex.se\/en\/e-books\/how-nsp12-supports-itil-4-and-agile-project-management\/"},"author":{"name":"nilex_admin","@id":"https:\/\/nilex.se\/en\/#\/schema\/person\/2f40d971d740db14580101a64f44c6f1"},"headline":"How NSP12 supports ITIL 4 and agile case management\u00a0","datePublished":"2025-08-05T08:16:43+00:00","dateModified":"2026-02-12T08:34:01+00:00","mainEntityOfPage":{"@id":"https:\/\/nilex.se\/en\/e-books\/how-nsp12-supports-itil-4-and-agile-project-management\/"},"wordCount":465,"publisher":{"@id":"https:\/\/nilex.se\/en\/#organization"},"image":{"@id":"https:\/\/nilex.se\/en\/e-books\/how-nsp12-supports-itil-4-and-agile-project-management\/#primaryimage"},"thumbnailUrl":"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/Miljobild9-min-1.png","articleSection":["E 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