{"id":8442,"date":"2025-10-10T10:53:09","date_gmt":"2025-10-10T10:53:09","guid":{"rendered":"https:\/\/nilex.se\/uncategorized\/effektiviserar-arendehanteringen-med-nsp\/"},"modified":"2026-02-03T15:21:31","modified_gmt":"2026-02-03T15:21:31","slug":"region-varmland-streamlines-case-management-with-nsp","status":"publish","type":"post","link":"https:\/\/nilex.se\/en\/customer-case\/region-varmland-streamlines-case-management-with-nsp\/","title":{"rendered":"Streamline case management with NSP"},"content":{"rendered":"\n<p><a href=\"https:\/\/regionvarmland.se\/\">Region V\u00e4rmland<\/a> has been working with Nilex&#8217;s system since 2009 and was an early adopter<br\/>of the new NSP (Nilex Service Platform) platform. Thanks to this solution, the organisation<br\/>has created a stable structure for its internal cases, which has led to shorter<br\/>lead times, increased efficiency and improved service.<\/p>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>With NSP, everything is gathered in one system that can be adapted to the needs<br\/>of the business. Today, the organisation&#8217;s approximately 8,000 employees can use the platform, where cases<br\/>are handled in different flows depending on their type: fault reports, questions, orders, changes or<br\/>problem cases.<\/p>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>&quot;The advantage of NSP is that we can build our own flows and customise the system ourselves. We don&#8217;t<br\/>need to bring in consultants for every change, but when we do need help, Nilex is fantastic<br\/>at stepping up. It&#8217;s probably the best supplier I&#8217;ve ever worked with,&quot; says<br\/>Crister Blom, System and Customer Delivery Manager at Region V\u00e4rmland.<\/p>\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">A platform for the entire organisation<\/h2>\n\n<p>The region has chosen to divide the use of the system into two parts. IT and activities closely<br\/>linked to support, such as X-ray and laboratory services, have a more open structure for<br\/>case management. Other parts, such as HR, finance and purchasing, work in separate flows<br\/>adapted to their needs.<\/p>\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>When we introduced the system at HR, cases were handled via email and manual procedures, which created an<br\/>inconsistent structure where cases risked being lost or handled in parallel by<br\/>several people. They went from four overflowing group mailboxes to a structured case flow. Previously, the same case<br\/>could be handled by four people at the same time, or by no one at all. Now they have full control, says Crister Blom.<\/p>\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Flexibility and rapid adaptation<\/h3>\n\n<p>One of the biggest advantages of NSP is its flexibility. The organisation can quickly build new<br\/>flows and change the system as needed, making it possible to work agilely and meet new demands in<br\/>the business.<\/p>\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>&quot;It sounds like a clich\u00e9, but really, it&#8217;s only our imagination that sets the limits for what we<br\/>can build in NSP. We can tailor solutions for different departments so that the system feels<br\/>customised to their specific needs,&quot; says Crister Blom.<\/p>\n\n<div style=\"height:11px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>The system is currently integrated with email and is in the process of being supplemented with SMS functionality. A<br\/>concrete example of its benefits is that Region V\u00e4rmland is now replacing faxes for medicine orders<br\/>with digital processing in NSP, which increases both security and efficiency.<\/p>\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Results and next steps<\/h3>\n\n<p>The implementation of Nilex NSP has given Region V\u00e4rmland more efficient and transparent<br\/>case management, shorter lead times and reduced vulnerability in its operations. Through statistics and<br\/>follow-up, the organisation has also gained better control over workloads and processes.<\/p>\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><br\/>&quot;This isn&#8217;t something you can just install and start using. You have to work actively to build<br\/>your flows, but in return you have a really good toolbox to do it with. The system is general and can<br\/>be customised to feel tailored to each department,&quot; says Crister Blom.<\/p>\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Needs<\/h3>\n\n<p>\u25cf More efficient case management and better structure for internal support flows.<br\/>\u25cf Reduced dependence on manual procedures and email, where cases were often lost.<br\/>\u25cf Ability to adapt processes to the needs of different departments, from IT to HR and<br\/>finance.<\/p>\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Solution<\/h3>\n\n<p>\u25cf Introduction of Nilex Service Platform (NSP), a flexible platform for case management.<br\/>\u25cf Division into customised flows for different parts of the organisation<br\/>. \u25cf Independent development and customisation of flows without the need for consultants.<br\/>\u25cf Integration with email and soon to be expanded with SMS functionality.<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Results<\/h3>\n\n<p>\u25cf Shorter lead times and increased transparency throughout the organisation.<br\/>\u25cf Significantly more efficient handling, from fault reports to orders and changes.<br\/>\u25cf Reduced vulnerability and clearer division of responsibilities in all case flows.<br\/>\u25cf Digitisation of previously manual procedures<br\/>. \u25cf A scalable and adaptable system that provides full control and high user satisfaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Region V\u00e4rmland has been working with Nilex&#8217;s system since 2009 and was an early adopterof the new NSP (Nilex Service Platform) platform. Thanks to this solution, the organisationhas created a stable structure for its internal cases, which has led to shorterlead times, increased efficiency and improved service. With NSP, everything is gathered in one system [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8214,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-8442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-case"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Streamline case management with NSP | Nilex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nilex.se\/en\/customer-case\/region-varmland-streamlines-case-management-with-nsp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Streamline case management with NSP | Nilex\" \/>\n<meta property=\"og:description\" content=\"Region V\u00e4rmland has been working with Nilex&#8217;s system since 2009 and was an early adopterof the new NSP (Nilex Service Platform) platform. Thanks to this solution, the organisationhas created a stable structure for its internal cases, which has led to shorterlead times, increased efficiency and improved service. 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Thanks to this solution, the organisationhas created a stable structure for its internal cases, which has led to shorterlead times, increased efficiency and improved service. 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