{"id":5253,"date":"2025-06-20T13:29:24","date_gmt":"2025-06-20T13:29:24","guid":{"rendered":"https:\/\/new.nilex.se\/arendehanteringssystem-kommun\/"},"modified":"2026-02-12T10:08:44","modified_gmt":"2026-02-12T10:08:44","slug":"case-management-system-municipality","status":"publish","type":"page","link":"https:\/\/nilex.se\/en\/case-management-system-municipality\/","title":{"rendered":"Case management system for municipalities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5253\" class=\"elementor elementor-5253 elementor-45\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5e395 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"1e5e395\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b56308d e-con-full e-flex e-con e-child\" data-id=\"b56308d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8b31ae elementor-widget elementor-widget-breadcrumbs\" data-id=\"d8b31ae\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/nilex.se\/en\/\">Hem<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331852b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"331852b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dc51fa e-con-full e-flex e-con e-child\" data-id=\"3dc51fa\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e4d461d e-con-full e-flex e-con e-child\" data-id=\"e4d461d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b65e52 elementor-widget elementor-widget-heading\" data-id=\"4b65e52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Case management system for municipalities<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fc2d41 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"3fc2d41\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6154ae2 e-con-full elementor-hidden-laptop e-flex e-con e-child\" data-id=\"6154ae2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18f9b62 elementor-widget elementor-widget-image\" data-id=\"18f9b62\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"785\" height=\"540\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1.png\" class=\"attachment-large size-large wp-image-3503\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1.png 785w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1-300x206.png 300w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1-768x528.png 768w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a374174 e-con-full e-flex e-con e-child\" data-id=\"a374174\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c9fee7 elementor-widget elementor-widget-text-editor\" data-id=\"1c9fee7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>About Municipalities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86cd899 elementor-widget elementor-widget-heading\" data-id=\"86cd899\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case management from Nilex for municipalities and authorities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-babad2d elementor-widget elementor-widget-text-editor\" data-id=\"babad2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Thousands of cases are handled by local authorities every year \u2013 everything from fault reports and citizen proposals to internal IT issues and personnel matters. To create order, transparency and security at every step, you need a system that makes it easy to follow up, prioritise and resolve cases. With Nilex&#x27;s <a href=\"https:\/\/nilex.se\/en\/\">case management system<\/a> for municipalities, you get a comprehensive solution that streamlines administration, increases collaboration and provides better service to both residents and employees.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">The system collects all cases in a common platform and ensures that nothing falls between the cracks. Thanks to smart automation and customised workflows, each department can work in a more structured way \u2013 whether it&#x27;s IT support, property fault reporting, HR processes or contact with citizens. The result is faster response times, clearer follow-up and more satisfied residents.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba73a96 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"ba73a96\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c564af7 e-con-full e-flex e-con e-child\" data-id=\"c564af7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ea14e83 e-con-full kommunDiv e-flex e-con e-child\" data-id=\"ea14e83\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5658498 kommunIcon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5658498\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M4.00073 9C4.00073 7.67392 4.52752 6.40215 5.4652 5.46447C6.40288 4.52678 7.67465 4 9.00073 4H23.0007C24.3268 4 25.5986 4.52678 26.5363 5.46447C27.4739 6.40215 28.0007 7.67392 28.0007 9V23C28.0007 24.3261 27.4739 25.5979 26.5363 26.5355C25.5986 27.4732 24.3268 28 23.0007 28H9.00073C7.67465 28 6.40288 27.4732 5.4652 26.5355C4.52752 25.5979 4.00073 24.3261 4.00073 23V9ZM9.00073 6C8.20508 6 7.44202 6.31607 6.87941 6.87868C6.3168 7.44129 6.00073 8.20435 6.00073 9V10H15.0007V6H9.00073ZM17.0007 6V20H26.0007V9C26.0007 8.20435 25.6847 7.44129 25.1221 6.87868C24.5594 6.31607 23.7964 6 23.0007 6H17.0007ZM26.0007 22H17.0007V26H23.0007C23.7964 26 24.5594 25.6839 25.1221 25.1213C25.6847 24.5587 26.0007 23.7956 26.0007 23V22ZM15.0007 26V12H6.00073V23C6.00073 23.7956 6.3168 24.5587 6.87941 25.1213C7.44202 25.6839 8.20508 26 9.00073 26H15.0007Z\" fill=\"#1C312B\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a16c89a elementor-widget elementor-widget-text-editor\" data-id=\"a16c89a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nilex Kanban board &#8211; supports agile case management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79d31e6 elementor-widget elementor-widget-text-editor\" data-id=\"79d31e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our kanban board serves as a shared information hub that provides the team with insights into who is working on what and the status of tasks and projects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8c8ca0 e-con-full kommunDiv e-flex e-con e-child\" data-id=\"b8c8ca0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce18f9 kommunIcon elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7ce18f9\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><path d=\"M11.9993 26.6667H6.66593C5.9326 26.6667 5.30505 26.4059 4.78327 25.8841C4.26149 25.3623 4.00016 24.7343 3.99927 24.0001V5.33341C3.99927 4.60008 4.2606 3.97253 4.78327 3.45075C5.30593 2.92897 5.93349 2.66764 6.66593 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8.93341C16.7104 8.93341 17.1993 9.0943 17.5993 9.41608C17.9993 9.73786 18.1993 10.1547 18.1993 10.6667Z\" fill=\"#1C312B\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9334b98 elementor-widget elementor-widget-text-editor\" data-id=\"9334b98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Easy to get help<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a476e elementor-widget elementor-widget-text-editor\" data-id=\"19a476e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our Swedish-speaking support team, with their Sk\u00e5ne dialect, is always here for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div 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elementor-widget-text-editor\" data-id=\"8705f24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nilex AI assistant summarises cases, translates texts and provides accurate response suggestions in no time. The result? Fast, personalised and quality-assured case management of the highest standard.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-455f2bd e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"455f2bd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-374f33b e-con-full e-flex e-con e-child\" data-id=\"374f33b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fc0b199 e-con-full elementor-hidden-laptop e-flex e-con e-child\" data-id=\"fc0b199\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91dd8ab elementor-widget elementor-widget-image\" data-id=\"91dd8ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-1024x682.png\" class=\"attachment-large size-large wp-image-8147\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-1024x682.png 1024w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-300x200.png 300w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-768x512.png 768w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-1536x1024.png 1536w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-2048x1365.png 2048w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-24x16.png 24w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-36x24.png 36w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/09\/Miljobild4-48x32.png 48w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9818b6 e-con-full e-flex e-con e-child\" data-id=\"d9818b6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606c0e5 elementor-widget elementor-widget-text-editor\" data-id=\"606c0e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Efficient case management for local authorities \u2013 everything in one system<\/b><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bebc3e elementor-widget elementor-widget-text-editor\" data-id=\"6bebc3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A well-functioning case management system is not just about technology \u2013 it is about trust. By digitising and automating case flows, both employees and citizens get a clear picture of what is happening in the process. Transparency increases, communication improves, and the municipality can show that every case is taken seriously.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">With Nilex, you can also customise the system to suit your specific needs. Whether you are a small local authority or a larger organisation with multiple departments, the platform can grow with you. The interface is intuitive and user-friendly, allowing everyone \u2013 even those who do not work with the system on a daily basis \u2013 to quickly get to grips with it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb29d05 elementor-widget elementor-widget-text-editor\" data-id=\"bb29d05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Advantages of Nilex case management system for municipalities<\/b><\/p><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Streamlines the handling of incoming cases<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improves collaboration between administrations and departments<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides better follow-up and transparency in each case<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables automatic notifications and distribution of tasks<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalable and adaptable to the size and needs of the local authority<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01211f3 e-con-full e-flex e-con e-child\" data-id=\"01211f3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9fb3d productTabs e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"ac9fb3d\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll_mobile&quot;:&quot;enable&quot;,&quot;tabs_justify_horizontal_laptop&quot;:&quot;center&quot;,&quot;horizontal_scroll_laptop&quot;:&quot;enable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"181009213\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1810092131\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1810092131\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMobile app\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1810092132\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1810092132\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSLA\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1810092133\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1810092133\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tKnowledge bank\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1810092134\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1810092134\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tReports\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1810092135\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1810092135\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tTelephone connection\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1810092136\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1810092136\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tTime reports\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1810092131\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1810092131\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-48ed35c e-con-full e-flex e-con e-child\" data-id=\"48ed35c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cc1f745 e-con-full e-flex e-con e-child\" data-id=\"cc1f745\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3116f elementor-widget elementor-widget-text-editor\" data-id=\"fb3116f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9bc4f3 elementor-widget elementor-widget-heading\" data-id=\"a9bc4f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mobile app<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ff71c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b2ff71c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you want smooth and convenient access to our solution, use our app to respond quickly to your customers&#x27; requests from anywhere and check the status of specific inventory from a mobile device such as an iPad, iPhone or Android.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca13b8e e-con-full elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"ca13b8e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95b32ea elementor-widget elementor-widget-image\" data-id=\"95b32ea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"641\" height=\"559\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Arendehantering-2-1.png\" class=\"attachment-large size-large wp-image-3454\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Arendehantering-2-1.png 641w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Arendehantering-2-1-300x262.png 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1810092132\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1810092132\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-884451a e-con-full e-flex e-con e-child\" data-id=\"884451a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6c2824e e-con-full e-flex e-con e-child\" data-id=\"6c2824e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a33ca68 elementor-widget elementor-widget-text-editor\" data-id=\"a33ca68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb8362 elementor-widget elementor-widget-heading\" data-id=\"dfb8362\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SLA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b136c8 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3b136c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Today, it is important to provide good service to your customers and users. An important part of this is resolving issues as quickly as possible. To enable this, Nilex lets you manage and operate SLAs according to best practice. It is also possible to configure SLA rules for VIP customers as well as different opening hours and weekends.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1810092133\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1810092133\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-9b18bda e-con-full e-flex e-con e-child\" data-id=\"9b18bda\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-29469c4 e-con-full e-flex e-con e-child\" data-id=\"29469c4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c18a32e elementor-widget elementor-widget-text-editor\" data-id=\"c18a32e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad1b34 elementor-widget elementor-widget-heading\" data-id=\"4ad1b34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge bank<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e69b56d elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e69b56d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Solve problems faster, increase productivity and make it easy to find information that is relevant to you. Nilex&#x27;s knowledge bank enables the management of all data needed for problem solving and knowledge sharing within the organisation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1810092134\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1810092134\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-dcb9efa e-con-full e-flex e-con e-child\" data-id=\"dcb9efa\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b38842 e-con-full e-flex e-con e-child\" data-id=\"1b38842\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7786976 elementor-widget elementor-widget-text-editor\" data-id=\"7786976\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fc283e elementor-widget elementor-widget-heading\" data-id=\"9fc283e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reports<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1512e9f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1512e9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Make the right decisions with accurate data. With the Nilex Report Engine, you can generate individual reports and key figures such as the number of cases resolved within SLA and the number of cases during a specific time period.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1810092135\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1810092135\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-1fc1191 e-con-full e-flex e-con e-child\" data-id=\"1fc1191\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5b39be5 e-con-full e-flex e-con e-child\" data-id=\"5b39be5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d187cb2 elementor-widget elementor-widget-text-editor\" data-id=\"d187cb2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad7d06 elementor-widget elementor-widget-heading\" data-id=\"bad7d06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telephone connection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a035499 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a035499\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">With Nilex&#x27;s telephone connection, you can easily manage incoming calls by clicking on your computer screen, use advanced call features to get information about callers and history, and increase efficiency and reduce average call length. We have integrations with Trio, Telia and Mitel.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1810092136\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1810092136\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-6e01784 e-con-full e-flex e-con e-child\" data-id=\"6e01784\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3a81f25 e-con-full e-flex e-con e-child\" data-id=\"3a81f25\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3c89bc elementor-widget elementor-widget-text-editor\" data-id=\"b3c89bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e82fdcc elementor-widget elementor-widget-heading\" data-id=\"e82fdcc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Time reports<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b69aa6 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6b69aa6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Record your working hours and the efforts required to resolve cases and enquiries. With Nilex time reports, you can simplify your daily routines while automatically saving time.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4c2aa9 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"b4c2aa9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b2c439 e-con-full e-flex e-con e-child\" data-id=\"2b2c439\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad43448 elementor-widget elementor-widget-text-editor\" data-id=\"ad43448\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>About Municipalities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-535978e greenHeading elementor-widget elementor-widget-heading\" data-id=\"535978e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Efficient case management for local authorities<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4a9a3e elementor-widget elementor-widget-text-editor\" data-id=\"b4a9a3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An inventory not only provides an overview of your assets, but is also a useful measure at the end of each financial year. Efficient case management is essential for local authorities, and that&#x27;s where we at Nilex come in!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfbd60 elementor-widget elementor-widget-text-editor\" data-id=\"4bfbd60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Labelling all equipment with barcode labels and registering and managing them in a database is an effective way to gain control. The Nilex Mobile Application for scanning and inventory is ideal for this, as it automatically and completely reads the information about your IT and other equipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d6af06 elementor-widget elementor-widget-text-editor\" data-id=\"2d6af06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sustainable maintenance of your equipment and assets is only possible if all information is recorded at the outset in connection with the acquisition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad1645b elementor-widget elementor-widget-text-editor\" data-id=\"ad1645b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is important to first consider what needs to be inventoried. However, it is usually computers, tablets, mobile phones, furniture, printers, copiers, etc. that are provided with a barcode label and can be scanned and inventoried.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00ef33b elementor-widget elementor-widget-text-editor\" data-id=\"00ef33b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The results of an inventory can be used for various purposes. For some businesses, it is sufficient to obtain a complete overview of their assets. To save costs in the long term and enable more detailed evaluations, it is also rational to record costs and contracts per unit and track their further movements within the company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4519671 elementor-widget elementor-widget-text-editor\" data-id=\"4519671\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The detailed hardware and software data from the electronic inventory also forms the basis for an efficient service desk in the business and support for the IT department with all questions regarding computer equipment for support or procurement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b933108 elementor-widget elementor-widget-text-editor\" data-id=\"b933108\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inventory systems are the perfect basis for IT inventory: scanning hardware and other inventory marked with barcode labels is simple and efficient, quick and easy, and not only supports you in the company-wide management of hardware and other inventory, but also takes over the management of all IT resources and other inventory. It offers the most modern standard for managing technical, organisational and commercial information about your IT and other assets in one system.<\/p><p>\u00a0<\/p><h3>Support for the entire municipality with the right case management\u00a0\u00a0<\/h3><p>\u00a0<\/p><p>A modern case management system in the municipality creates the conditions for a smoother workflow between all parts of the organisation. HR can handle internal issues, the IT department can follow up on support cases, and the property unit can easily receive and respond to fault reports. Everything takes place in the same system, which gives management a comprehensive overview and enables them to make decisions based on current data.<\/p><p>\u00a0<\/p><p>In addition, the Nilex solution contributes to better accessibility and meets information security requirements, which is crucial in the public sector. You can feel confident that sensitive information is handled correctly and that communication takes place in a secure manner.<\/p><p>\u00a0<\/p><p>With Nilex&#x27;s case management system, local authorities get a tool that creates structure, saves time and improves services for residents. By gathering all cases in a single system, you reduce the administrative burden while improving the quality of each contact. It&#x27;s a step towards more modern, efficient and transparent local authority operations.<\/p><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63f804e e-con-full elementor-hidden-tablet elementor-hidden-mobile elementor-hidden-laptop e-flex e-con e-child\" data-id=\"63f804e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf4c9d elementor-widget elementor-widget-image\" data-id=\"eaf4c9d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"505\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-27-1.png\" class=\"attachment-large size-large wp-image-3543\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-27-1.png 794w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-27-1-300x191.png 300w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-27-1-768x488.png 768w\" sizes=\"(max-width: 794px) 100vw, 794px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb3d7bd elementor-widget elementor-widget-image\" data-id=\"eb3d7bd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"462\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-30-1.png\" class=\"attachment-large size-large wp-image-3545\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-30-1.png 794w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-30-1-300x175.png 300w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-30-1-768x447.png 768w\" sizes=\"(max-width: 794px) 100vw, 794px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1884472 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"1884472\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e09ea3a e-con-full e-flex e-con e-child\" data-id=\"e09ea3a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6188f66 e-con-full e-flex e-con e-child\" data-id=\"6188f66\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43df284 elementor-widget elementor-widget-text-editor\" data-id=\"43df284\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>About Municipalities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca14e46 greenHeading elementor-widget elementor-widget-heading\" data-id=\"ca14e46\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Collaborate across departmental boundaries<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c16012d elementor-widget elementor-widget-text-editor\" data-id=\"c16012d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With our Shared Service 2.0, you can deliver excellent service to all departments within your organisation, reduce costs and improve quality. You can tailor personal portals for the IT or HR department without coding, which reduces implementation time. Each department can have its own knowledge articles and case forms. We call it 2.0 because all customisation is done in the interface, which means that new departments can quickly start using our system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16a4e89 elementor-widget elementor-widget-text-editor\" data-id=\"16a4e89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There is also the possibility of creating a solution for your customers. However, with a mature portal and our Social Media Manager, you can deliver excellent service to your customers and users regardless of channel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5fd7e elementor-widget elementor-widget-text-editor\" data-id=\"fb5fd7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><a style=\"color: #4ade80;\" href=\"https:\/\/nilex.se\/en\/?page_id=5255\">Read more Enterprise Service Management<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adbab8b e-con-full elementor-hidden-laptop e-flex e-con e-child\" data-id=\"adbab8b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f00ee72 elementor-widget elementor-widget-image\" data-id=\"f00ee72\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"511\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-29-1.png\" class=\"attachment-large size-large wp-image-3559\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-29-1.png 813w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-29-1-300x192.png 300w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-29-1-768x490.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef845a9 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"ef845a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a81e0ba e-con-full e-flex e-con e-child\" data-id=\"a81e0ba\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-57baa76 e-con-full e-flex e-con e-child\" data-id=\"57baa76\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2ff457 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f2ff457\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Municipalities throughout the Nordic region are already working in Nilex today.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc2503b elementor-align-right elementor-mobile-align-left elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-laptop-align-left elementor-widget elementor-widget-button\" data-id=\"cc2503b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nilex.se\/en\/customer-case\/nilex-case-management-generates-internal-structure-at-skurup-municipalitys-payroll-unit\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect x=\"32.001\" y=\"-6.10352e-05\" width=\"32\" height=\"32\" rx=\"16\" transform=\"rotate(90 32.001 -6.10352e-05)\" fill=\"#0B2A47\"><\/rect><path d=\"M23.7803 16.0001L23.3332 15.5322L17.8011 10.0001L16.8646 10.9367L21.2785 15.3493L8.22154 15.3493V16.651L21.2791 16.651L16.8652 21.0642L17.8011 22.0001L23.3332 16.4681L23.7803 16.0001Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47612b6 e-con-full e-flex e-con e-child\" data-id=\"47612b6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-027c89a e-con-full e-flex e-con e-child\" data-id=\"027c89a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa97a1a elementor-widget elementor-widget-heading\" data-id=\"fa97a1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Read our customer case studies<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2858fad elementor-widget elementor-widget-text-editor\" data-id=\"2858fad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Check out our customer cases with municipal customers to learn more about how Nilex&#x27;s case management system simplifies everyday life, streamlines processes and how you can gain control over costs with our CMDB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e1ea5f e-con-full e-flex e-con e-child\" data-id=\"2e1ea5f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8817c71 testimonialCarousel elementor-arrows-position-inside elementor-widget elementor-widget-n-carousel\" data-id=\"8817c71\" data-element_type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Bild nr. 1&quot;,&quot;_id&quot;:&quot;d329f0e&quot;},{&quot;slide_title&quot;:&quot;Bild nr. 1&quot;,&quot;_id&quot;:&quot;a00d8fe&quot;}],&quot;slides_to_show&quot;:&quot;1&quot;,&quot;slides_to_show_tablet&quot;:&quot;1&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Karusell\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 2\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d59753 e-flex e-con-boxed e-con e-child\" data-id=\"3d59753\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-85dd306 e-con-full e-flex e-con e-child\" data-id=\"85dd306\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ecee1 elementor-widget elementor-widget-image\" data-id=\"b4ecee1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"77\" height=\"77\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Group-6.png\" class=\"attachment-large size-large wp-image-3570\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d07ac7c e-con-full e-flex e-con e-child\" data-id=\"d07ac7c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71ce5c2 elementor-widget elementor-widget-text-editor\" data-id=\"71ce5c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Anna Bengtsson<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72b80da elementor-widget elementor-widget-text-editor\" data-id=\"72b80da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Herrljunga Municipality<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a845a5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2a845a5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59ec440 elementor-widget elementor-widget-text-editor\" data-id=\"59ec440\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After talking to other municipal operations that use Nilex case management, it was an obvious choice. There are many pieces that need to fit together, and with Nilex, it was possible to tailor the service precisely to the needs of the operation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 2\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42d1266 e-flex e-con-boxed e-con e-child\" data-id=\"42d1266\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-69950ee e-con-full e-flex e-con e-child\" data-id=\"69950ee\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc71f3e elementor-widget elementor-widget-image\" data-id=\"dc71f3e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"77\" height=\"77\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Group-3.png\" class=\"attachment-large size-large wp-image-2803\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f7905f e-con-full e-flex e-con e-child\" data-id=\"4f7905f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5a6d0e elementor-widget elementor-widget-text-editor\" data-id=\"e5a6d0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Marie Henriksson<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7cd44b elementor-widget elementor-widget-text-editor\" data-id=\"f7cd44b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Skurup Municipality, Payroll Specialist<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d44d898 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d44d898\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abab8d1 elementor-widget elementor-widget-text-editor\" data-id=\"abab8d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After talking to other municipal operations that use Nilex case management, it was an obvious choice. There are many pieces that need to fit together, and with Nilex, it was possible to tailor the service precisely to the needs of the operation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><rect y=\"40\" width=\"40\" height=\"40\" rx=\"20\" transform=\"rotate(-90 0 40)\" fill=\"#F1F7EF\"><\/rect><path d=\"M10.2759 20L10.8348 20.5849L17.7498 27.5L18.9205 26.3293L13.4031 20.8135L29.7243 20.8135L29.7243 19.1865L13.4023 19.1865L18.9197 13.6699L17.7498 12.5L10.8348 19.4151L10.2759 20Z\" fill=\"#1C312B\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><rect x=\"40\" width=\"40\" height=\"40\" rx=\"20\" transform=\"rotate(90 40 0)\" fill=\"#F1F7EF\"><\/rect><path d=\"M29.7241 20L29.1652 19.4151L22.2502 12.5L21.0795 13.6707L26.5969 19.1865L10.2757 19.1865V20.8135L26.5977 20.8135L21.0803 26.3301L22.2502 27.5L29.1652 20.5849L29.7241 20Z\" fill=\"#1C312B\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d340b86 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"d340b86\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2b4dec elementor-widget__width-initial headingGreen elementor-widget elementor-widget-heading\" data-id=\"b2b4dec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FAQ \u2013 case management for local authorities<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14f5fce elementor-widget__width-initial elementor-widget-laptop__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"14f5fce\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2190\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2190\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does a municipal case management system differ from others? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2190\" class=\"elementor-element elementor-element-90791e6 e-con-full e-flex e-con e-child\" data-id=\"90791e6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3308d9 elementor-widget elementor-widget-text-editor\" data-id=\"b3308d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Local authorities often handle many different types of cases \u2013 everything from fault reports on street lighting to building permits and citizens&#x27; proposals. A customised system brings everything together in one place with support for multiple administrations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2191\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2191\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can citizens follow up on their cases? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2191\" class=\"elementor-element elementor-element-a143afa e-con-full e-flex e-con e-child\" data-id=\"a143afa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-268fd86 elementor-widget elementor-widget-text-editor\" data-id=\"268fd86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Most systems offer a citizen portal or integration with e-services where residents can submit and track their cases. This increases transparency and reduces the burden on contact centres.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2192\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2192\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it difficult to get the entire municipality to use the same system? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2192\" class=\"elementor-element elementor-element-76219be e-con-full e-flex e-con e-child\" data-id=\"76219be\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5db8341 elementor-widget elementor-widget-text-editor\" data-id=\"5db8341\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It can be challenging at first, but with the right training and clear processes, it becomes easier. Consolidating all case management in one tool yields significant efficiency gains.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2193\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2193\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long does it take to implement such a system? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2193\" class=\"elementor-element elementor-element-3cce842 e-con-full e-flex e-con e-child\" data-id=\"3cce842\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96ec11e elementor-widget elementor-widget-text-editor\" data-id=\"96ec11e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It depends on the size and needs of the municipality, but many implementations are done gradually \u2013 for example, starting with technical fault reports and building on that.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea86d35 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"ea86d35\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-62106cb e-con-full e-flex e-con e-child\" data-id=\"62106cb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bad9bc elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6bad9bc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Book a free demo<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-095fbe0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"095fbe0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for your interest in Nilex! Fill in your contact details and we will contact you for a free demo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1fb218 elementor-align-center elementor-mobile-align-left elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"a1fb218\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nilex.se\/en\/?page_id=44\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect x=\"32.001\" y=\"-6.10352e-05\" width=\"32\" height=\"32\" rx=\"16\" transform=\"rotate(90 32.001 -6.10352e-05)\" fill=\"#0B2A47\"><\/rect><path d=\"M23.7803 16.0001L23.3332 15.5322L17.8011 10.0001L16.8646 10.9367L21.2785 15.3493L8.22154 15.3493V16.651L21.2791 16.651L16.8652 21.0642L17.8011 22.0001L23.3332 16.4681L23.7803 16.0001Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Case management system for municipalities About Municipalities Case management from Nilex for municipalities and authorities Thousands of cases are handled by local authorities every year \u2013 everything from fault reports and citizen proposals to internal IT issues and personnel matters. To create order, transparency and security at every step, you need a system that makes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5253","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case management system for municipalities \u2013 Digital &amp; traceable | Nilex<\/title>\n<meta name=\"description\" content=\"Streamline your municipality&#039;s case management \u2013 digitally, traceably and easily with us at Nilex. 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