{"id":5252,"date":"2025-06-20T13:30:21","date_gmt":"2025-06-20T13:30:21","guid":{"rendered":"https:\/\/new.nilex.se\/arendehanteringssystem-it\/"},"modified":"2026-02-12T10:08:46","modified_gmt":"2026-02-12T10:08:46","slug":"case-management-system-it","status":"publish","type":"page","link":"https:\/\/nilex.se\/en\/case-management-system-it\/","title":{"rendered":"Case management system IT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5252\" class=\"elementor elementor-5252 elementor-50\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70e56de e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"70e56de\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ff999af e-con-full e-flex e-con e-child\" data-id=\"ff999af\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3815a7 elementor-widget elementor-widget-breadcrumbs\" data-id=\"b3815a7\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/nilex.se\/en\/\">Hem<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf81eb0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cf81eb0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61c6c63 e-con-full e-flex e-con e-child\" data-id=\"61c6c63\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4e2727c e-con-full e-flex e-con e-child\" data-id=\"4e2727c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0087005 elementor-widget elementor-widget-heading\" data-id=\"0087005\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Case management system IT<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c25e4da e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"c25e4da\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-251a021 e-con-full elementor-hidden-laptop e-flex e-con e-child\" data-id=\"251a021\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e362d8e elementor-widget elementor-widget-image\" data-id=\"e362d8e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"785\" height=\"611\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1-1.png\" class=\"attachment-large size-large wp-image-4139\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1-1.png 785w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1-1-300x234.png 300w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Frame-427319465-1-1-768x598.png 768w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e445c64 e-con-full e-flex e-con e-child\" data-id=\"e445c64\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7fd144 headingGreen elementor-widget elementor-widget-heading\" data-id=\"b7fd144\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case management system IT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26aa077 elementor-widget elementor-widget-text-editor\" data-id=\"26aa077\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The basis of our <a href=\"https:\/\/nilex.se\/en\/\">case management system<\/a> is that incoming IT requests from various channels are converted into cases, which leads to the creation of a bridge between the IT department and users who need help with their requests. In our implementation, user support is one of the most common case types that we help our customers build smart processes for.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5912d17 elementor-widget elementor-widget-text-editor\" data-id=\"5912d17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Simplify everyday IT tasks with an IT case management system that collects all requests, automatically prioritises them and provides full traceability \u2013 from initial contact to resolved case. Nilex is quick to get started with, supports ITIL 4 processes and is built to meet Swedish organisations&#x27; security and compliance requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7adbc4b elementor-widget elementor-widget-text-editor\" data-id=\"7adbc4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When we developed our case management system for IT and their need for smart systems that support their users, we started from the philosophy that our standard suits you. This means that it is easy to get started with Nilex and that our solution provides you with fast, secure and efficient case management. Our system can help an IT department with limited resources and employees to businesses that want to work on implementing ITIL 4 processes.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61720ac elementor-align-left elementor-mobile-align-left elementor-tablet-align-left elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"61720ac\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nilex.se\/en\/our-product\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect x=\"32.001\" y=\"-6.10352e-05\" width=\"32\" height=\"32\" rx=\"16\" transform=\"rotate(90 32.001 -6.10352e-05)\" fill=\"#0B2A47\"><\/rect><path d=\"M23.7803 16.0001L23.3332 15.5322L17.8011 10.0001L16.8646 10.9367L21.2785 15.3493L8.22154 15.3493V16.651L21.2791 16.651L16.8652 21.0642L17.8011 22.0001L23.3332 16.4681L23.7803 16.0001Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more about our product\u00a0<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-813b3a9 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"813b3a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-975bd59 e-con-full e-flex e-con e-child\" data-id=\"975bd59\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e6a1576 e-con-full e-flex e-con e-child\" data-id=\"e6a1576\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-088e184 elementor-widget elementor-widget-text-editor\" data-id=\"088e184\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Case management system IT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f72a8e0 headingGreen elementor-widget elementor-widget-heading\" data-id=\"f72a8e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is an IT case management system?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebf497d e-con-full e-flex e-con e-child\" data-id=\"ebf497d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76fd4c2 elementor-widget elementor-widget-text-editor\" data-id=\"76fd4c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">An<\/span> IT case management system <span style=\"font-weight: 400;\">helps service desks and IT teams receive, categorise and resolve cases in a structured manner. In Nilex, you define workflows per case type (e.g. incident, problem, change and service request) and get clear prioritisation, responsibility and SLA \u2013 without losing context in email threads or chats. The result is faster handling, more satisfied users and a more secure IT environment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a14c999 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"a14c999\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f0ee950 e-con-full e-flex e-con e-child\" data-id=\"f0ee950\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6a22e86 e-con-full elementor-hidden-laptop e-flex e-con e-child\" data-id=\"6a22e86\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ffcf19 elementor-widget elementor-widget-image\" data-id=\"2ffcf19\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"695\" height=\"700\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-28-2-1.png\" class=\"attachment-large size-large wp-image-4121\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-28-2-1.png 695w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-28-2-1-298x300.png 298w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Rectangle-28-2-1-150x150.png 150w\" sizes=\"(max-width: 695px) 100vw, 695px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fc5139 e-con-full e-flex e-con e-child\" data-id=\"7fc5139\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc4916d elementor-widget elementor-widget-text-editor\" data-id=\"cc4916d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>About Case Management System IT<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b95c40 elementor-widget elementor-widget-heading\" data-id=\"6b95c40\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">What are the advantages?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-889579f elementor-widget elementor-widget-text-editor\" data-id=\"889579f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Working with different suppliers, ordering office supplies and hiring new employees requires many procedures and a lot of administrative work. With an IT case management system, you can gather contacts, forms and documents in one clear process. Instead of employees having to search for the right contact person and the right forms, you get a workflow that saves time, reduces errors and frees up resources for other tasks. In addition, an IT case management system improves traceability and overview, which is important from a GDPR perspective.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3930ab elementor-widget elementor-widget-text-editor\" data-id=\"c3930ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today&#x27;s employees expect automated processes for these tasks. They are used to ordering services on their mobile phones and want the same convenience at work. An IT case management system makes it possible to standardise and automate orders, cases and approvals \u2013 with clear feedback throughout the process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e484fd4 elementor-widget elementor-widget-text-editor\" data-id=\"e484fd4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With NILEX IT service management system, you can automate work processes in line with ITIL and increase productivity in your business. The intuitive self-service portal increases efficiency and makes things easier for employees. Problem management becomes easier as the ITSM tool helps you identify root causes more quickly, thereby reducing the risk of operational disruptions. Change and Configuration Management in NILEX also makes it easier to manage changes and IT services in a cohesive IT case management system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f20842d e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"f20842d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34e89c3 elementor-widget elementor-widget-heading\" data-id=\"34e89c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why should you choose Nilex?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6490ed4 e-con-full e-flex e-con e-child\" data-id=\"6490ed4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eb58e17 e-con-full industriesSliderDiv e-flex e-con e-child\" data-id=\"eb58e17\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbb842 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9dbb842\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><g clip-path=\"url(#clip0_2321_9400)\"><path d=\"M30.502 56.75C23.54 56.75 16.8632 53.9844 11.9404 49.0616C7.01757 44.1387 4.25195 37.4619 4.25195 30.5C4.25195 23.5381 7.01757 16.8613 11.9404 11.9384C16.8632 7.01562 23.54 4.25 30.502 4.25C37.4639 4.25 44.1407 7.01562 49.0635 11.9384C53.9863 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36.2418 44.4395 36.3654C44.6536 36.4891 44.8412 36.6539 44.9914 36.8503C45.1416 37.0467 45.2515 37.2709 45.3147 37.51C45.3779 37.749 45.3932 37.9982 45.3597 38.2432C45.3262 38.4882 45.2446 38.7242 45.1195 38.9375C43.6381 41.5033 41.5073 43.6339 38.9414 45.115C36.3754 46.5961 33.4647 47.3756 30.502 47.375C27.5393 47.3756 24.6286 46.5961 22.0626 45.115C19.4967 43.6339 17.3659 41.5033 15.8845 38.9375C15.6359 38.5069 15.5685 37.9951 15.6972 37.5148C15.8259 37.0344 16.1401 36.6249 16.5707 36.3763ZM26.752 24.875C26.752 27.98 25.072 30.5 23.002 30.5C20.932 30.5 19.252 27.98 19.252 24.875C19.252 21.77 20.932 19.25 23.002 19.25C25.072 19.25 26.752 21.77 26.752 24.875ZM41.752 24.875C41.752 27.98 40.072 30.5 38.002 30.5C35.932 30.5 34.252 27.98 34.252 24.875C34.252 21.77 35.932 19.25 38.002 19.25C40.072 19.25 41.752 21.77 41.752 24.875Z\" fill=\"#ED9603\"><\/path><\/g><defs><clipPath id=\"clip0_2321_9400\"><rect width=\"60\" height=\"60\" fill=\"white\" transform=\"translate(0.501953 0.5)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-485e187 elementor-widget elementor-widget-text-editor\" data-id=\"485e187\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Satisfied customers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f867925 elementor-widget elementor-widget-text-editor\" data-id=\"f867925\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our customer survey module can help you improve your service\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4baec3f e-con-full industriesSliderDiv e-flex e-con e-child\" data-id=\"4baec3f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61dd73a elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"61dd73a\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"60\" viewBox=\"0 0 60 60\" fill=\"none\"><g clip-path=\"url(#clip0_2321_9415)\"><path d=\"M8.75104 20.0001C8.75153 17.6299 9.36472 15.3 10.5311 13.2366C11.6975 11.1733 13.3774 9.44644 15.4079 8.22373C17.4384 7.00101 19.7505 6.32394 22.1198 6.25822C24.4891 6.19249 26.8351 6.74035 28.9303 7.84861C31.0254 8.95688 32.7985 10.5879 34.0775 12.5835C35.3564 14.579 36.0978 16.8713 36.2297 19.2378C36.3616 21.6043 35.8795 23.9648 34.8302 26.0901C33.7809 28.2154 32.2001 30.0333 30.241 31.3676C34.4598 32.9149 38.119 35.6893 40.7476 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>User-friendly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa8bee6 elementor-widget elementor-widget-text-editor\" data-id=\"aa8bee6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With our Shared Service 2.0, you can deliver excellent service to all departments within your organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-708fe44 e-con-full industriesSliderDiv e-flex e-con e-child\" data-id=\"708fe44\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bab166c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"bab166c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><path d=\"M48.6895 17.9375L35.5645 4.8125C35.1895 4.4375 34.8145 4.25 34.252 4.25L15.502 4.25C13.4395 4.25 11.752 5.9375 11.752 8L11.752 53C11.752 55.0625 13.4395 56.75 15.502 56.75L45.502 56.75C47.5645 56.75 49.252 55.0625 49.252 53L49.252 19.25C49.252 18.6875 49.0645 18.3125 48.6895 17.9375ZM34.252 8.75L44.752 19.25L34.252 19.25L34.252 8.75ZM45.502 53L15.502 53L15.502 8L30.502 8L30.502 19.25C30.502 21.3125 32.1895 23 34.252 23L45.502 23L45.502 53Z\" fill=\"#ED9603\"><\/path><path d=\"M19.252 41.75L41.752 41.75L41.752 45.5L19.252 45.5L19.252 41.75ZM19.252 30.5L41.752 30.5L41.752 34.25L19.252 34.25L19.252 30.5Z\" fill=\"#ED9603\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a0395 elementor-widget elementor-widget-text-editor\" data-id=\"61a0395\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Connect to other systems<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15282b9 elementor-widget elementor-widget-text-editor\" data-id=\"15282b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Create smart integrations with Nilex Connectors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7535880 e-con-full e-flex e-con e-child\" data-id=\"7535880\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e0938b e-con-full industriesSliderDiv e-flex e-con 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44.9508C38.1975 44.5992 38 44.1223 38 43.625C38 43.1277 38.1975 42.6508 38.5492 42.2992C38.9008 41.9475 39.3777 41.75 39.875 41.75Z\" fill=\"#F6851E\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd0a07 elementor-widget elementor-widget-text-editor\" data-id=\"5dd0a07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resource planning<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28de905 elementor-widget elementor-widget-text-editor\" data-id=\"28de905\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Plan equipment maintenance using our CMDB<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b69ea98 e-con-full industriesSliderDiv e-flex e-con e-child\" data-id=\"b69ea98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93f9741 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"93f9741\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"60\" height=\"61\" viewBox=\"0 0 60 61\" fill=\"none\"><path d=\"M58.752 43L46.252 55.5L37.502 46.75L41.252 43L46.252 48L55.002 39.25L58.752 43ZM55.002 34.25L55.002 35C53.427 34.1 51.677 33.475 49.852 33.175C49.377 31.625 47.952 30.5 46.252 30.5L42.502 30.5L42.502 18L30.002 18L30.002 14.25C30.002 12.175 28.327 10.5 26.252 10.5C24.177 10.5 22.502 12.175 22.502 14.25L22.502 18L10.002 18L10.002 23.3C14.402 25 17.502 29.25 17.502 34.25C17.502 39.25 14.377 43.5 10.002 45.2L10.002 50.5L15.302 50.5C16.1586 48.2919 17.6626 46.3943 19.6166 45.0559C21.5706 43.7175 23.8835 43.0009 26.252 43C28.677 43 30.927 43.75 32.802 45L32.502 48C32.502 50.725 33.227 53.3 34.502 55.5L33.002 55.5L33.002 54.75C33.002 51.025 30.002 48 26.252 48C22.502 48 19.502 51.025 19.502 54.75L19.502 55.5L10.002 55.5C7.25195 55.5 5.00195 53.25 5.00195 50.5L5.00195 41L5.75195 41C9.47695 41 12.502 38 12.502 34.25C12.502 30.5 9.47695 27.5 5.75195 27.5L5.00195 27.5L5.00195 18C5.00195 15.25 7.25195 13 10.002 13L17.602 13C18.202 8.75 21.852 5.5 26.252 5.5C30.652 5.5 34.302 8.75 34.902 13L42.502 13C45.252 13 47.502 15.25 47.502 18L47.502 25.6C51.752 26.2 55.002 29.85 55.002 34.25Z\" fill=\"#ED9603\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1cc2b elementor-widget elementor-widget-text-editor\" data-id=\"7e1cc2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Get started quickly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41a0c75 elementor-widget elementor-widget-text-editor\" data-id=\"41a0c75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our guided onboarding process gives you the best possible start with Nilex.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bf4406 e-con-full industriesSliderDiv e-flex e-con e-child\" data-id=\"0bf4406\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe22716 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fe22716\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"61\" height=\"61\" viewBox=\"0 0 61 61\" fill=\"none\"><path d=\"M48 11.125L13 11.125C11.8417 11.1316 10.7327 11.5946 9.91366 12.4137C9.09461 13.2327 8.63156 14.3417 8.625 15.5L8.625 45.5C8.63156 46.6583 9.09461 47.7673 9.91366 48.5863C10.7327 49.4054 11.8417 49.8684 13 49.875L48 49.875C49.1583 49.8684 50.2673 49.4054 51.0863 48.5863C51.9054 47.7673 52.3684 46.6583 52.375 45.5L52.375 15.5C52.3684 14.3417 51.9054 13.2327 51.0863 12.4137C50.2673 11.5946 49.1583 11.1316 48 11.125ZM13 14.875L48 14.875C48.1658 14.875 48.3247 14.9408 48.4419 15.0581C48.5592 15.1753 48.625 15.3342 48.625 15.5L48.625 19.35L30.5 28.4L12.375 19.35L12.375 15.5C12.375 15.3342 12.4408 15.1753 12.5581 15.0581C12.6753 14.9408 12.8342 14.875 13 14.875ZM48 46.125L13 46.125C12.8342 46.125 12.6753 46.0592 12.5581 45.9419C12.4408 45.8247 12.375 45.6658 12.375 45.5L12.375 23.525L29.65 32.175C29.9139 32.307 30.2049 32.3757 30.5 32.3757C30.7951 32.3757 31.0861 32.307 31.35 32.175L48.625 23.525L48.625 45.5C48.625 45.6658 48.5592 45.8247 48.4419 45.9419C48.3247 46.0592 48.1658 46.125 48 46.125Z\" fill=\"#ED9603\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f5579f elementor-widget elementor-widget-text-editor\" data-id=\"0f5579f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Statistics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64f3372 elementor-widget elementor-widget-text-editor\" data-id=\"64f3372\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Make the right decisions with accurate data and generate individual reports and key figures such as the number of cases during a specific time period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73678ba e-con-full e-flex e-con e-child\" data-id=\"73678ba\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-81b2f52 e-con-full e-flex e-con e-child\" data-id=\"81b2f52\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28a065b elementor-widget__width-initial headingGreen elementor-widget elementor-widget-heading\" data-id=\"28a065b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case management system IT creates an efficient and secure IT environment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edbfee8 elementor-widget elementor-widget-text-editor\" data-id=\"edbfee8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A lot happens every day in an IT department \u2013 support requests, operational disruptions, change requests and ongoing maintenance. As the number of requests grows, it becomes difficult to maintain an overview, especially if communication takes place via email, chat and verbal notes. This is when you need an IT case management system that brings everything together in one place.<\/span><\/p><p><span style=\"font-weight: 400;\">A modern case management system makes it easy to register, follow up and resolve cases in a structured way. You get clear prioritisation, smooth distribution of responsibilities and full traceability throughout the process \u2013 from initial contact to case closure. The result is faster handling, more satisfied users and a more secure IT environment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8b33ef elementor-widget__width-initial headingGreen elementor-widget elementor-widget-heading\" data-id=\"b8b33ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A case management system that adapts to your IT procedures<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d8dd67 elementor-widget elementor-widget-text-editor\" data-id=\"6d8dd67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All IT organisations work differently, which is why flexibility is an important part of a good IT case management system. With Nilex&#x27;s solution, you don&#x27;t have to adapt to the system \u2013 instead, the system adapts to your way of working. This could be how cases are categorised, which roles have access to what, or how escalations and SLA times should look.<\/span><\/p><p><span style=\"font-weight: 400;\">When case flows become clear, the risk of something being forgotten is reduced. It becomes easy to see who is responsible for what, when something should be completed, and what steps remain. At the same time, you gain valuable history that makes it possible to analyse patterns and improve internal processes over time.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d3be5a e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"6d3be5a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-21ea2cb e-con-full e-flex e-con e-child\" data-id=\"21ea2cb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8f0e4d8 e-con-full eventBgDiv e-flex e-con e-child\" data-id=\"8f0e4d8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70a2d79 elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"70a2d79\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"641\" height=\"559\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/3.-Event-trigger.png\" class=\"attachment-large size-large wp-image-7173\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/3.-Event-trigger.png 641w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/3.-Event-trigger-300x262.png 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b25f60 e-con-full e-flex e-con e-child\" data-id=\"3b25f60\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a994ccd elementor-widget elementor-widget-heading\" data-id=\"a994ccd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nilex, a Swedish cloud service with a focus on security<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b96c845 elementor-widget elementor-widget-text-editor\" data-id=\"b96c845\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nilex&#x27;s cloud service is hosted in \u00c4ngelholm by Diflex, which offers an ISO 27001-certified environment for handling our customers&#x27; data and sensitive information. ISO 27001 is an internationally recognised standard for information security management systems (ISMS) that ensures organisations systematically identify, manage and minimise risks related to information security.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2053f8 e-con-full e-flex e-con e-child\" data-id=\"d2053f8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abe4b58 elementor-align-center elementor-mobile-align-left elementor-tablet-align-left elementor-widget elementor-widget-button\" data-id=\"abe4b58\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nilex.se\/en\/?page_id=44\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect x=\"32.001\" y=\"-6.10352e-05\" width=\"32\" height=\"32\" rx=\"16\" transform=\"rotate(90 32.001 -6.10352e-05)\" fill=\"#0B2A47\"><\/rect><path d=\"M23.7803 16.0001L23.3332 15.5322L17.8011 10.0001L16.8646 10.9367L21.2785 15.3493L8.22154 15.3493V16.651L21.2791 16.651L16.8652 21.0642L17.8011 22.0001L23.3332 16.4681L23.7803 16.0001Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d24bd35 elementor-widget elementor-widget-image\" data-id=\"d24bd35\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"86\" height=\"86\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/06\/image4-1-1.png\" class=\"attachment-large size-large wp-image-919\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9beadb e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"a9beadb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8d75176 e-con-full e-flex e-con e-child\" data-id=\"8d75176\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6de10c9 elementor-widget elementor-widget-text-editor\" data-id=\"6de10c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>About the platform<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae96f7 elementor-widget elementor-widget-heading\" data-id=\"5ae96f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Simplify integrations with Nilex Connectors<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1758684 elementor-widget elementor-widget-text-editor\" data-id=\"1758684\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nilex Connectors makes it easy to connect different systems and automate repetitive tasks. Our platform helps you create seamless data flows between your existing tools \u2013 from CRM systems to financial software and project management tools. With ready-made connections and a user-friendly interface, you can quickly set up integrations without technical expertise. Save time, reduce errors and let your teams focus on what really matters to your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ced424 e-con-full e-flex e-con e-child\" data-id=\"6ced424\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04d6fcf elementor-widget elementor-widget-image\" data-id=\"04d6fcf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"641\" height=\"565\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/4.-Connectors.png\" class=\"attachment-large size-large wp-image-7174\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/4.-Connectors.png 641w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/08\/4.-Connectors-300x264.png 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-894f96b e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"894f96b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3ecc1c9 e-con-full e-flex e-con e-child\" data-id=\"3ecc1c9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7e4125 productTabs e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"f7e4125\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll_mobile&quot;:&quot;enable&quot;,&quot;tabs_justify_horizontal_laptop&quot;:&quot;center&quot;,&quot;horizontal_scroll_laptop&quot;:&quot;enable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"259932453\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2599324531\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2599324531\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWorkflows\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2599324532\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2599324532\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAutomation &amp; Visualisation\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2599324533\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2599324533\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tResponsibility &amp; Status in Real Time\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2599324534\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2599324534\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDigital Documentation &amp; Signing\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2599324535\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2599324535\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tEconomic integration\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2599324536\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2599324536\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCustomer Portal &amp; Communication\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2599324531\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2599324531\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-ef4c984 e-con-full e-flex e-con e-child\" data-id=\"ef4c984\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b2782d5 e-con-full e-flex e-con e-child\" data-id=\"b2782d5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd0ace elementor-widget elementor-widget-text-editor\" data-id=\"2bd0ace\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-089c5d2 elementor-widget elementor-widget-heading\" data-id=\"089c5d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Workflows<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-392c163 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"392c163\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Define and control the workflow for each case type with our workflow, for example, fault reporting, aftermarket or maintenance planning.\u2028With our flexible workflow system, you can easily customise and define workflows for different types of cases, such as fault reports, aftermarket cases or planned maintenance. Each case type is given a tailored flow that ensures the right processes are followed from start to finish. This leads to increased structure, better overview and more efficient handling of each individual case, regardless of complexity.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a60ec72 e-con-full elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"a60ec72\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a298c2 elementor-widget elementor-widget-image\" data-id=\"8a298c2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"641\" height=\"559\" src=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Arendehantering-2-1.png\" class=\"attachment-large size-large wp-image-3454\" alt=\"\" srcset=\"https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Arendehantering-2-1.png 641w, https:\/\/nilex.se\/wp-content\/uploads\/2025\/07\/Arendehantering-2-1-300x262.png 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2599324532\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2599324532\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-ce37e7c e-con-full e-flex e-con e-child\" data-id=\"ce37e7c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-be5f29f e-con-full e-flex e-con e-child\" data-id=\"be5f29f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f853031 elementor-widget elementor-widget-text-editor\" data-id=\"f853031\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b4b4b9 elementor-widget elementor-widget-heading\" data-id=\"8b4b4b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automation &amp; Visualisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6475662 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6475662\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Automate and visualise the process \u2013 from receiving a report to taking action and following up \u2013 for faster and more secure handling.\u2028By automating the entire process from the moment a report is received to when action is taken and the case is followed up, you reduce the risk of mistakes and manual errors. The system visualises each step in the process, making it easy to see the status and next action. This means that cases are handled faster and with higher quality, while giving you a clear overview of the entire workflow.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2599324533\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2599324533\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-df4a9f7 e-con-full e-flex e-con e-child\" data-id=\"df4a9f7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5a3c493 e-con-full e-flex e-con e-child\" data-id=\"5a3c493\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959d122 elementor-widget elementor-widget-text-editor\" data-id=\"959d122\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb0ca0 elementor-widget elementor-widget-heading\" data-id=\"cfb0ca0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Responsibility &amp; Status in Real Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f15fdd5 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f15fdd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Assign responsibilities, set deadlines and track status in real time, providing clarity for both staff and tenants.\u2028With our system, you can easily assign responsible persons for each case and set clear deadlines for when actions should be completed. All information is updated in real time, making it easy for both staff and tenants to track status and see who is responsible for the next step. This creates transparency and clarity throughout the process and contributes to increased security for everyone involved.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2599324534\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2599324534\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-38b737a e-con-full e-flex e-con e-child\" data-id=\"38b737a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c0f8681 e-con-full e-flex e-con e-child\" data-id=\"c0f8681\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a57d50 elementor-widget elementor-widget-text-editor\" data-id=\"7a57d50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c032f elementor-widget elementor-widget-heading\" data-id=\"c6c032f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital Documentation &amp; Signing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c3ba7 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"83c3ba7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Collect all documentation digitally, including images and digital signatures using Nilex E-sign, for easy traceability and follow-up. All documentation related to a case, such as reports, images and receipts, is collected digitally in one place. With support for digital signatures via Nilex E-sign, actions can be easily verified and approved directly in the system. This provides full traceability and makes it easy to follow up on history and, if necessary, produce documentation for audits or quality controls, for example.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2599324535\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2599324535\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-396ea3e e-con-full e-flex e-con e-child\" data-id=\"396ea3e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ae81efd e-con-full e-flex e-con e-child\" data-id=\"ae81efd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f288acc elementor-widget elementor-widget-text-editor\" data-id=\"f288acc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8bf6c elementor-widget elementor-widget-heading\" data-id=\"3e8bf6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Economic integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fed7726 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"fed7726\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">With Nilex Connectors, you can connect Nilex to your financial system for automatic invoicing and efficient management of costs associated with each case.\u2028By using Nilex Connectors, you can integrate Nilex with your existing financial system, enabling automatic transfer of costs and invoice documentation. This reduces administration and the risk of errors, while giving you a clear overview of all costs associated with each individual case. This ensures smooth and efficient financial management from start to finish.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2599324536\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2599324536\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-0bbdaee e-con-full e-flex e-con e-child\" data-id=\"0bbdaee\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bc8dcd3 e-con-full e-flex e-con e-child\" data-id=\"bc8dcd3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-720bc98 elementor-widget elementor-widget-text-editor\" data-id=\"720bc98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>See more about<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a87ad elementor-widget elementor-widget-heading\" data-id=\"a1a87ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Portal &amp; Communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f442564 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f442564\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Residents and tenants can track and complete their cases digitally via a form on your website or in our customer portal, which increases transparency and improves communication. By offering a simple and user-friendly form on your website or in our customer portal, residents and tenants can register, track and complete their cases digitally themselves. All communication is gathered in one place, making it easier to keep everyone informed and up to date. This increases transparency and contributes to better dialogue between property owners and tenants, while saving time for both staff and residents.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b47ec7c e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"b47ec7c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0de0a07 elementor-widget__width-initial headingGreen elementor-widget elementor-widget-heading\" data-id=\"0de0a07\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ - IT case management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa5b282 elementor-widget__width-initial elementor-widget-laptop__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"aa5b282\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1780\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1780\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is an IT case management system? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1780\" class=\"elementor-element elementor-element-7c5fc9b e-con-full e-flex e-con e-child\" data-id=\"7c5fc9b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-096711b elementor-widget elementor-widget-text-editor\" data-id=\"096711b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">An IT service management system is software or a cloud service used to receive, organise and manage incoming cases, such as incidents, problems, service requests and changes within an IT organisation. The system or ITSM tool helps to keep track of cases from creation to resolution, ensuring that all requests are handled systematically and efficiently. It is important that each case goes through a specific phase before moving on in the workflow.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1781\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1781\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does an IT case management system work? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1781\" class=\"elementor-element elementor-element-5728ec4 e-con-full e-flex e-con e-child\" data-id=\"5728ec4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1689689 elementor-widget elementor-widget-text-editor\" data-id=\"1689689\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The most common route into the service desk is for administrators to receive cases via multiple channels (email, chatbot, telephone, web portal, chat, etc.), register them, classify and prioritise them, and assign them to the right people or teams. With the help of ITIL, a plan has been drawn up for how each case should be handled in each phase and also mapped against the SLA. During the case&#x27;s life cycle, the status can be updated and the case escalated based on either competence level or group level, depending on how the escalation rules are set up. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1782\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1782\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the most important features of an IT case management system? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1782\" class=\"elementor-element elementor-element-9656fda e-con-full e-flex e-con e-child\" data-id=\"9656fda\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-988a743 elementor-widget elementor-widget-text-editor\" data-id=\"988a743\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Create and register new cases<\/span><\/li><li>Support for ITIL-4<\/li><li>Agile case management for faster case resolution\u00a0<\/li><\/ul><ul><li><span style=\"font-weight: 400;\">Classification, prioritisation and assignment<\/span><\/li><li><span style=\"font-weight: 400;\">Automated case routing and escalation<\/span><\/li><li><span style=\"font-weight: 400;\">Omnichannel support with multiple contact channels, particularly important for a modern service desk<\/span><\/li><li><span style=\"font-weight: 400;\">Reporting and analysis tools<\/span><\/li><li><span style=\"font-weight: 400;\">Integration with other IT tools and systems<\/span><\/li><li><span style=\"font-weight: 400;\">Module for customer surveys <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1783\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1783\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the benefits of a case management system for IT support? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1783\" class=\"elementor-element elementor-element-b784cd7 e-con-full e-flex e-con e-child\" data-id=\"b784cd7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e950af8 elementor-widget elementor-widget-text-editor\" data-id=\"e950af8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\"> \u00a0 Increased efficiency and productivity in IT support<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Better communication between users and IT teams<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Improved customer and user experience<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Ability to analyse and improve IT processes<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Centralised and traceable management of all cases<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1784\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1784\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do you implement a case management system in an IT organisation? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1784\" class=\"elementor-element elementor-element-de2f310 e-con-full e-flex e-con e-child\" data-id=\"de2f310\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e05b1fa elementor-widget elementor-widget-text-editor\" data-id=\"e05b1fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\"> \u00a0 Identify needs and set clear goals<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Define service level agreements (SLAs)<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Select the right system and integrate it with existing tools<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Create workflows for case management and routing<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Test the system thoroughly before full-scale launch<\/span><\/li><li><span style=\"font-weight: 400;\"> \u00a0 Work in a structured manner with change management and user training<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1785\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1785\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can the Nilex case management system be integrated with other IT tools? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1785\" class=\"elementor-element elementor-element-ea4402e e-con-full e-flex e-con e-child\" data-id=\"ea4402e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49f8ae4 elementor-widget elementor-widget-text-editor\" data-id=\"49f8ae4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nilex supports this with APIs, and in NSP12 you can use our integration platform Nilex Connectors to connect to email, chat, order management, and other business systems. This enables automated workflows and a more complete overview of the IT environment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1786\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1786\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it possible to test or get a demo of the system? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"20\" viewBox=\"0 0 19 20\" fill=\"none\"><path d=\"M15.1284 10.7729H4.29004V9.22461H15.1284V10.7729Z\" fill=\"#40A34F\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path opacity=\"0.7\" d=\"M22.0001 10.827H12.633V19.292H10.2938V10.827H0.926758V9.17306H10.2938V0.708008H12.633V9.17306H22.0001V10.827Z\" fill=\"#384A45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1786\" class=\"elementor-element elementor-element-d3674c8 e-con-full e-flex e-con e-child\" data-id=\"d3674c8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5553a elementor-widget elementor-widget-text-editor\" data-id=\"7e5553a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Yes, you can try Nilex free of charge for 30 days to evaluate our features and solutions at your leisure.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6a3b79 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"e6a3b79\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-67ef5f5 e-con-full e-flex e-con e-child\" data-id=\"67ef5f5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-748773e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"748773e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Book a free demo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daec639 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"daec639\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for your interest in Nilex! Fill in your contact details and we will contact you for a free demo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7e108f elementor-align-center elementor-mobile-align-left elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"d7e108f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/nilex.se\/en\/?page_id=44\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\"><rect x=\"32.001\" y=\"-6.10352e-05\" width=\"32\" height=\"32\" rx=\"16\" transform=\"rotate(90 32.001 -6.10352e-05)\" fill=\"#0B2A47\"><\/rect><path d=\"M23.7803 16.0001L23.3332 15.5322L17.8011 10.0001L16.8646 10.9367L21.2785 15.3493L8.22154 15.3493V16.651L21.2791 16.651L16.8652 21.0642L17.8011 22.0001L23.3332 16.4681L23.7803 16.0001Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abe3197 e-con-full e-flex e-con e-child\" data-id=\"abe3197\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cb4ba1d e-con-full e-flex e-con e-child\" data-id=\"cb4ba1d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-00a64ec e-con-full e-flex e-con e-child\" data-id=\"00a64ec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1bb265 elementor-widget elementor-widget-heading\" data-id=\"e1bb265\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><b>Effective IT case management system from start to finish\n<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80129ec elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"80129ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When a case is created \u2013 whether it comes in via email, form or directly into the system \u2013 it is automatically assigned the correct category and priority. This means that technicians can quickly act on the right things in the right order. By gathering all communication in the system, the dialogue with the user becomes clear, and everyone involved sees the same information.<\/span><\/p><p><span style=\"font-weight: 400;\">This saves time and reduces the risk of misunderstandings. The system sends reminders when something needs to be followed up and can automatically escalate cases that risk exceeding SLA times. This creates a steady flow of work, even during periods of high workload.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df4e297 elementor-widget elementor-widget-heading\" data-id=\"df4e297\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><b>Gain an overview, control and insight into your IT efforts <\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eda5336 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"eda5336\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When all cases are handled in one system, you not only get order \u2013 you also gain valuable insights. Built-in reports and statistics make it easy to see how long different types of cases take, where bottlenecks occur and what the workload looks like in the team.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">With this data, you can make informed decisions about resources, processes and improvements. It also becomes easier to demonstrate concrete value to the business \u2013 how many cases have been resolved, how quickly responses are provided and which problems recur most often.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a14866 elementor-widget elementor-widget-heading\" data-id=\"2a14866\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Benefits of an IT case management system<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74fff61 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"74fff61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A good IT case management system is not just about technology, but about creating structure and security in everyday life. With Nilex&#x27;s solution, you get:<\/span><\/p><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A central location for all IT cases, with traceability and clear prioritisation.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Behind the simplicity is a powerful platform that is secure, scalable and future-proof. The system grows with your organisation and can be easily expanded when new needs arise \u2013 whether it&#x27;s more departments, new types of cases or increased volume.<\/span><\/p><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create better service with clear processes<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">By digitising your case management, you not only get order and clarity \u2013 you also improve the quality of your IT service. When users receive faster feedback, clear information and more efficient handling, their confidence in the IT department increases.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">With Nilex&#x27;s IT case management system, you can spend less time on administration and more on improvements that drive the business forward. It&#x27;s the solution for IT teams that want to work smarter, not harder.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Case management system IT Case management system IT The basis of our case management system is that incoming IT requests from various channels are converted into cases, which leads to the creation of a bridge between the IT department and users who need help with their requests. In our implementation, user support is one of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5252","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case management system IT \u2013 Scalable &amp; user-friendly | Nilex<\/title>\n<meta name=\"description\" content=\"Scalable and easy-to-use system for IT support. Automate workflows and manage cases smartly. Create control and overview.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nilex.se\/en\/case-management-system-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case management system IT \u2013 Scalable &amp; user-friendly | Nilex\" \/>\n<meta property=\"og:description\" content=\"Scalable and easy-to-use system for IT support. Automate workflows and manage cases smartly. 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